Jenna Downing
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Longhorn Steakhouse
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Mannys Original Chophouse
02.2021 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Team Lead
Walmart
02.2022 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted high standards through personal example to help each member understand expected behavior and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Stocking Associate
Walmart
02.2021 - 02.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Created balanced pallets support efficient and safe sales floor replenishment.
- Scanned, recorded and verified received inventory during regular shipments.
- Prepared returned items for shipment by boxing and labeling each box.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Inventory Specialist
PICS Inventory
05.2020 - 02.2021
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Completed stock inventories to identify and address issues negatively impacting controls.
Voluntary Worker
Lake Wales Family Restaurant
10.2017 - 12.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Assisted in setting up and breaking down kitchen stations.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Pushed, pulled and transported large loads and objects.
- Trained new staff on food preparation and safety procedures.
Education
GED -
GED.com
Online04.2022
Skills
- Natural Leadership
- Stocking and Replenishing
- Billing and Payment Processing
- Transactions and Cash Handling
- Servsafe Certified
- Sales Techniques
- Superb Time Management
- Supervision and Management
- Organization and Categorization
- OSHA Standards
Timeline
Server
Longhorn Steakhouse
04.2023 - Current
Team Lead
Walmart
02.2022 - 01.2023
Server
Mannys Original Chophouse
02.2021 - 04.2023
Stocking Associate
Walmart
02.2021 - 02.2022
Inventory Specialist
PICS Inventory
05.2020 - 02.2021
Voluntary Worker
Lake Wales Family Restaurant
10.2017 - 12.2020
GED -
GED.com
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