Jenna Gauci
2468 Flanders Way
Summary
Dynamic professional with a proven track record in customer service excellence, notably at Publix, where I spearheaded the creation of a customer service manual enhancing store reputation. Skilled in managing high-stress situations and fostering supportive educational environments, demonstrating strong interpersonal and problem-solving abilities. Achieved increased customer loyalty and retention through empathetic resolution and effective communication.
Overview
10
10
years of professional experience
Work History
Customer Service
Publix
01.2019 - Current
- Provided superior customer service leadership by greeting and assisting customers.
- Improved store reputation by consistently offering exceptional customer service experiences.
- Developed customer service manual to standardize procedures across all departments.
- Delivered excellent customer service, resulting in increased member retention rates.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Increased revenue through effective customer service and inventory management.
Customer Service Representative
Pottery Barn
07.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher
Christ the King Catholic High School
05.2015 - 08.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Jefferson High School
Skills
- Customer service standards
- Reliable customer service
- Customer service expert
- Customer service focus
- Strong customer service
- Call center customer service
- Friendly customer service
Timeline
Customer Service Representative
Pottery Barn
07.2019 - 12.2019
Customer Service
Publix
01.2019 - Current
Teacher
Christ the King Catholic High School
05.2015 - 08.2019
Jefferson High School