Jenna Goldman
Dresser ,WI
Summary
Highly motivated Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in direct patient care in ambulatory and inpatient setting. Positive and upbeat with excellent communication skills. Multitasks and prioritizes workloads while being detailed-oriented.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
M Health Fairview
06.2016 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor procedures.
- Answered telephone calls to offer office information, answer questions, and provide patients information per providers.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions per provider.
- Completed EKGs and other tests based on patient presentation in office.
- Completed catheter insertions, trial office voids, bladders scans, and other urological practices.
- Assisted in various specialties including Urology, General Surgery, ENT, with limited experience in Neurology, Rheumatology, and Pulmonology.
- Six months experience in family practice ambulatory care.
Bartender
Ken's Keyboard
11.2022 - 05.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Nursing Assistant
Parmly Lifepoints
09.2013 - 08.2015
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented care actions by completing records and logs in medical software system.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
Health Unit Coordinator
Baldwin Area Medical Center
01.2010 - 08.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Completed patient care in a hospital setting including Medical Surgical Unit, Obstetrics, and Emergency Department.
Education
Associate of Applied Science - Nursing
Northwood Technical College
New Richmond, WI 05-2024
Technical Diploma - Medical Assistant
Wisconsin Indianhead Technical College
New Richmond, WI05-2016
Skills
- Patient Scheduling
- Medical office administration
- Medical Terminology
- Mobility Assistance
- Data Collection
- Health screening
- Medical assessment
- ADL Assistance
- SBAR communication
- EPIC use
- Medication and IV administration
- Direct nursing care
- Urology care
Certification
Basic Life Support Exp. 09/2026
Timeline
Bartender
Ken's Keyboard
11.2022 - 05.2024
Medical Assistant
M Health Fairview
06.2016 - Current
Nursing Assistant
Parmly Lifepoints
09.2013 - 08.2015
Health Unit Coordinator
Baldwin Area Medical Center
01.2010 - 08.2013
Basic Life Support Exp. 09/2026
Associate of Applied Science - Nursing
Northwood Technical College
Technical Diploma - Medical Assistant
Wisconsin Indianhead Technical College
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