Jenna Hammond
Grovetown,GA
Summary
Dynamic leader with a proven track record at Chick-fil-A, enhancing team morale and guest satisfaction through innovative recognition programs and personalized service. Skilled in problem-solving and effective communication, adept at bridging front and back of house operations. Excels in allergy awareness and CPR, ensuring a safe and welcoming environment for all guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Team Leader
Chick-fil-A
11.2021 - Current
- Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within the team.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Collaborated with back of house management to ensure seamless communication between departments.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Assisted in planning special events and private parties, coordinating logistics to provide memorable experiences for guests.
Bridal Sales Consultant
Lace and Veil Bridal
12.2022 - 03.2023
- Educated customers on proper care instructions for their gowns, resulting in fewer returns due to damage or wearandtear.
- Stayed current on the latest bridal trends through industry research and attendance at trade shows, ensuring a knowledgeable consultation experience for clients.
- Achieved a higher level of customer satisfaction by consistently following up with clients to ensure all their needs were met after the purchase.
- Resolved customer issues promptly and professionally, preserving client relationships while upholding company policies.
Education
Early Childhood Care And Education
Augusta Technical College
Augusta, GAHigh School Diploma -
Grovetown High School
Grovetown GA05-2023
Skills
- Leadership qualities
- Health regulations
- Allergy awareness
- Team collaboration
- Problem-solving abilities
- Effective communication
- Cheerful and energetic
- CPR and First Aid training
Certification
- CPR and First Aid certified
- Fire safety certified
Timeline
Bridal Sales Consultant
Lace and Veil Bridal
12.2022 - 03.2023
Front of House Team Leader
Chick-fil-A
11.2021 - Current
Early Childhood Care And Education
Augusta Technical College
High School Diploma -
Grovetown High School