Jenna Januseski
Cicero,NY
Summary
Proven team player with a strong work ethic, I excelled in delivering exceptional customer service at BiCE Ristorante, enhancing guest engagement and loyalty. Skilled in cash handling and adaptable to high-volume environments, I contributed to a positive work environment, significantly improving customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server and Bartender
Cafe Verona
06.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
BiCE Ristorante
06.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Customer Service
PAC Aviation
10.2022 - 06.2023
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
Cashier
Mirabito
06.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
CNS High School
Cicero, NY06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Teamwork and Collaboration
- Excellent Communication
- Adaptable and Flexible
- Team Player
Timeline
Server and Bartender
Cafe Verona
06.2024 - 09.2024
Bartender
BiCE Ristorante
06.2023 - 09.2024
Customer Service
PAC Aviation
10.2022 - 06.2023
Cashier
Mirabito
06.2020 - 08.2022
High School Diploma -
CNS High School