Jenna Keener
Pilot Mountain,NC
Summary
Coffee professional with over 12+ years experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
The Farmhouse Coffee & Espresso Bar
Downingtown, Pennsylvania
12.2024 - 02.2026
- Supervised daily operations of coffee and espresso bar to ensure optimal service.
- Trained and mentored staff on customer service and beverage preparation techniques.
- Implemented new procedures for efficient workflow and task management.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Compiled information into comprehensive documents such as user manuals or technical specifications sheets.
Baker
Good Girls Bakery
Exton, Pennsylvania
10.2024 - 02.2025
- Prepared a variety of baked goods including breads, pastries, and food prep.
- Operated ovens and mixers to ensure consistent baking quality.
- Maintained cleanliness and organization of the baking area.
- Baked fresh bread and pastries for cafes and restaurants.
Coffee Manager / Head Baker
West Salem Public House
Winston-Salem, NC
01.2023 - 09.2024
- Developed and implemented inventory management processes for coffee supplies.
- Performed regular maintenance checks on equipment to ensure optimal performance.
- Trained baristas in proper brewing techniques for espresso-based beverages.
- Managed daily operations of coffee shop, including ordering and stocking supplies, scheduling, training staff, and maintaining a clean work environment.
Owner and Operator
The Songbird House
Pilot Mountain, NC
07.2020 - 12.2022
- Managed ordering, scheduling, social media and curating recipes for both baked goods and beverages.
- Grew it to success by consistency, excellence, and a personal approach with customers.
- Sold business with a significant profit.
- Extremely successful mobile trailer business providing fresh homemade baked goods and full coffee menu.
- Maintained accurate records of financial transactions and sales data.
- Performed regular maintenance checks on espresso machines or other kitchen equipment used.
- Developed comprehensive manual for daily business operations and execution.
Baking Assistant and Barista
Krankies
Winston-Salem, NC
08.2019 - 02.2020
- Assisted in preparing high-quality baked goods using fresh ingredients.
- Followed recipes accurately to produce consistent results in baked items.
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the café environment.
- Operated espresso machines and coffee brewing equipment efficiently.
Owner, Operator, Head Baker
The Green Spoon Bakery
Pilot Mountain, NC
02.2019 - 08.2019
- Received approval by the Agriculture Department for commercial selling.
Barista / Roaster / Manager
Wisteria Coffee
King, NC
01.2017 - 08.2019
- Extra duties included social media curating, drink development, typography, specialty (third-wave) coffee, high standards, exceptional quality, and latte art.
- Roasted all the coffee for the shop and retail.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed barista staff, ensuring proper training and scheduling.
Barista / Shift Supervisor
Starbucks
Wayne, NJ
06.2013 - 04.2017
- Partner commendation and recognition for going above and beyond normal duties.
- Named 'Partner of the Quarter' twice.
Education
High School Diploma -
East Surry High School
Pilot Mountain, NC01.2011
Some College (No Degree) - Filmmaking
Montclair State University
Montclair, NJSome College (No Degree) - Economics, Sustainability, Business Calculus
Arizona State University
Skills
- Strong work ethic
- Dependable and consistent
- Self-motivated
- Customer service excellence
- Project management expertise
- Team collaboration
- Training and mentoring
Certification
Specialty Coffee Association, Introduction to Coffee, Sensory Analysis Foundations, Green Buying Foundations, Roasting Foundations
References
References available upon request.
Timeline
Manager
The Farmhouse Coffee & Espresso Bar
12.2024 - 02.2026
Baker
Good Girls Bakery
10.2024 - 02.2025
Coffee Manager / Head Baker
West Salem Public House
01.2023 - 09.2024
Owner and Operator
The Songbird House
07.2020 - 12.2022
Baking Assistant and Barista
Krankies
08.2019 - 02.2020
Owner, Operator, Head Baker
The Green Spoon Bakery
02.2019 - 08.2019
Barista / Roaster / Manager
Wisteria Coffee
01.2017 - 08.2019
Barista / Shift Supervisor
Starbucks
06.2013 - 04.2017
High School Diploma -
East Surry High School
Some College (No Degree) - Filmmaking
Montclair State University
Some College (No Degree) - Economics, Sustainability, Business Calculus
Arizona State University