Jenna "Rayne" Kiltz
Charlotte,NC
Summary
Detail-oriented and eager to learn, with a robust background in guest service environments. Known for adaptability, energy, and a strong customer-oriented approach, complemented by exceptional listening skills. Committed to delivering high-quality service while consistently exceeding expectations. Passionate about creating positive experiences that foster customer loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Expo / Server
I Hop
Charlotte, NC
03.2024 - 12.2025
- Provide exemplary customer service
- Collaborate with various personalities
- Multitasking and Stress managing Skills.
Food Runner / Host
Snooze
Charlotte, NC
05.2023 - 12.2023
- Communicate between Front and Heart of House
- Go above and beyond to meet Guest needs
- Manage the phone and take Togo orders.
Sales Associate
Hot Topic
Concord, NC
10.2021 - 10.2022
- Clean and prepare store
- Positive attitude in all customer relations and service
- Ring up products and work a register.
Sandwich Artist
Subway
Concord, NC
06.2021 - 08.2021
- Prepare food for guests
- Remember and utilize all food safety practices
- Ensuring the best experience for every guest.
Education
Associate of Science - English Pedagogy
University of North Carolina Charlotte
Charlotte, NC12-2027
Associates of Arts - undefined
Rowan Cabarrus Community College
Concord, NC05-2025
Skills
- Strong Work Ethic
- Professional Apperance
- Exceptional customer service
- Hospitality service expertise
- Cash Handling
- Service prioritization
- Guest Engagement
- Guest Relations Management
- Memory retention
Timeline
Expo / Server
I Hop
03.2024 - 12.2025
Food Runner / Host
Snooze
05.2023 - 12.2023
Sales Associate
Hot Topic
10.2021 - 10.2022
Sandwich Artist
Subway
06.2021 - 08.2021
Associates of Arts - undefined
Rowan Cabarrus Community College
Associate of Science - English Pedagogy
University of North Carolina Charlotte