Jenna Lowe
Saginaw,MI
Summary
Analytical thinking and innovation in dealing with different kinds of problems. Active learning and learning strategies with a constant willingness to learn new things. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Shopper
Instacart, Door Dash, Shipt
08.2020 - Current
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Selected best-quality perishable items such as meat and produce.
Team Member
Target
10.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Followed inventory management and loss prevention policies to minimize shrink in store.
Prep Cook, Trainer, Hostess
Olive Garden
10.2013 - 10.2020
- Trained and assisted new kitchen staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
- Identified inefficiencies leading to improved productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Attention to detail
Customer Service Representative
Morley
03.2019 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Verified patient insurance coverage and benefits for medical claims.
- Researched and resolved complex medical claims issues to support timely processing.
- Evaluated medical claims for accuracy and completeness and researched missing data.
Education
Some College (No Degree) - Administrator Assistant
Delta College
Bay City, MISkills
- Task prioritization
- Budgeting and pricing
- Problem-solving abilities
- Organizational skills
- Computer literacy
- Active listening
- Attention to detail
- Multitasking capabilities
- File Maintenance
- Database Entry
- Time Management
- Microsoft Office Proficiency
Jenna Lowe - Communication And Computer Skills
989-280-2087, Ljenna543@gmail.com, 4266 Harbour Towne Dr., Saginaw, MI, 48603, True, True, True, True, True, True
Education - Office Professions Office Specialist Advanced Certificate
Delta University, 2024-10-01
Sales And Marketing - Retail Sales Skills
- Tracking Sales Information
- Checking Stock
- Reorganization
- Cash Register
- Customer Focus and Orientation
Timeline
Team Member
Target
10.2020 - 10.2021
Shopper
Instacart, Door Dash, Shipt
08.2020 - Current
Customer Service Representative
Morley
03.2019 - 07.2019
Prep Cook, Trainer, Hostess
Olive Garden
10.2013 - 10.2020
Some College (No Degree) - Administrator Assistant
Delta College
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