Jenna Luensmann

• Delivered exceptional customer service, ensuring guest satisfaction throughout the dining experience.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Assisted with menu knowledge, effectively communicated daily specials and promotions to patrons.
• Managed multiple tables efficiently, prioritizing tasks in high-volume settings.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Trained new team members on operational procedures and customer service standards.
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations.

Directed daily operations of the restaurant to create exceptional dining experiences for guests. Led and developed team members to cultivate a supportive and productive work environment. Administered inventory control and budget management to ensure adherence to health and safety standards. Partnered with senior leadership to devise and execute strategies that elevate customer satisfaction and drive financial performance. Oversaw staffing, scheduling, and performance assessments to maintain excellence in food quality and service delivery.

• Oversaw inventory management processes to ensure accurate stock levels and timely replenishments.
• Implemented safety protocols, enhancing workplace safety and compliance with regulations.
• Trained and mentored warehouse staff on best practices for efficiency and productivity.
• Streamlined order fulfillment procedures, reducing processing times and improving accuracy.
• Coordinated with transportation teams to optimize shipping schedules and minimize delays.
• Managed equipment maintenance schedules to ensure operational readiness and prevent downtime.
• Developed performance metrics to assess team efficiency and identify areas for improvement.
• Led cross-functional meetings to align objectives and enhance collaboration across departments.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Built a motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

• Oversaw daily salon operations, ensuring exceptional customer service and client satisfaction.
• Trained and mentored staff on product knowledge and service techniques to enhance performance.
• Managed inventory levels, ordering supplies to maintain operational efficiency and reduce costs.
• Implemented marketing strategies to increase client retention and attract new customers.
• Developed schedules for staff, optimizing resource allocation during peak hours.
• Conducted performance evaluations, providing feedback to improve team effectiveness and morale.
• Collaborated with vendors to source high-quality products that align with salon standards.
• Controlled inventory by tracking expenses, purchases, and shelf stock.