Jenna McCabe
Las Vegas,NV
Summary
- Commercial Pilot: ASEL, AMEL, Instrument Airplane
- Certified Flight Instructor: ASEL, AMEL, Instrument airplane
Total time 281 PIC 221.9
AMEL 25.3 AMEL PIC 20.2
First Class Medical
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SkyWest Airlines
09.2022 - 09.2023
- Provided primary customer support to internal and external customers.
- Trained staff on operating procedures and company services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
Manager
Fabulous Freddy's Car Wash
08.2021 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Aquatics Instructor
Summit Athletic Club
05.2021 - 08.2021
- Implemented engaging drills that challenged swimmers'' abilities while promoting fun learning experiences.
- Enhanced swimmer skills by providing personalized coaching and implementing tailored lesson plans.
- Collaborated with fellow instructors to develop comprehensive aquatic programs for various age groups.
- Delivered exceptional customer service by responding quickly to inquiries from potential clients regarding available lessons or programs.
- Provided support for special needs students, adapting instruction methods to accommodate individual requirements.
Sales Associate
Gaias Garden Cafe
07.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Aviation
Liberty University
Lynchburg, VA05.2025
High School Diploma -
Desert Hills High School
Saint George, UT05.2022
Skills
- Critical Thinking
- Problem solving abilities
- Scheduling
- Time and resource management
- Skills Assessment
- Personalized Instruction
- Positive workplace attitude
Timeline
Customer Service Representative
SkyWest Airlines
09.2022 - 09.2023
Manager
Fabulous Freddy's Car Wash
08.2021 - 09.2023
Aquatics Instructor
Summit Athletic Club
05.2021 - 08.2021
Sales Associate
Gaias Garden Cafe
07.2020 - 05.2021
Bachelor of Science - Aviation
Liberty University
High School Diploma -
Desert Hills High School