Jenna McGraw
Tipp City
Summary
Proven track record in enhancing guest relations and order accuracy, notably at Texas Roadhouse. Skilled in point of sale operation and exceptional customer service, consistently ensuring quality control and food safety practices. Demonstrated strong work ethic and sales techniques, achieving significant customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
11.2022 - 07.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Stubborn Brother Pizza
08.2021 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Five Below
11.2019 - 08.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
Frisch's Big Boy
06.2018 - 06.2019
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Therapeutic Recreation
University of Toledo
Toledo, OH05.2025
Skills
- Order Management
- Strong Work Ethic
- Sales Techniques
- Food safety practices
- Cash Handling
- Point of sale operation
- Professional Appearance
- Guest Relations Management
- Order Accuracy
- Quality Control
- Exceptional customer service
- Suggestive Selling
Timeline
Server
Texas Roadhouse
11.2022 - 07.2024
Server
Stubborn Brother Pizza
08.2021 - 08.2022
Sales Associate
Five Below
11.2019 - 08.2021
Server
Frisch's Big Boy
06.2018 - 06.2019
Bachelor of Science - Therapeutic Recreation
University of Toledo