Jenna Miller
Chambersburg,PA
Summary
Experienced in patient access with proficiency in handling patient inquiries, managing registration processes, enhancing patient flow and satisfaction. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in healthcare systems, communication, and problem-solving while creating a friendly and collaborative environment.
Overview
7
7
years of professional experience
Work History
Patient Access Associate
Wellspan
Chambersburg, PA
12.2024 - Current
- Facilitated patient check-in and registration processes efficiently.
- Collected and verified insurance information to ensure accuracy.
- Assisted patients in navigating healthcare services and resources.
- Managed appointment scheduling while minimizing wait times.
- Provided support in resolving patient inquiries and concerns promptly.
- Maintained confidentiality of patient records and sensitive information.
- Collaborated with clinical staff to enhance patient flow and service delivery.
- Adapted quickly to new software systems for managing patient access tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Barista
Starbucks
Chambersburg, PA
06.2022 - 07.2024
- Prepared and served high-quality beverages while ensuring adherence to company standards.
- Trained new baristas on beverage preparation techniques and customer service practices.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Collaborated with team members to optimize workflow during peak hours.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Sales Associate
Spirit Hallowenn
Chambersburg, PA
10.2021 - 11.2022
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained store presentation standards by organizing merchandise and ensuring cleanliness throughout the sales floor.
- Operated point-of-sale system efficiently, processing transactions accurately and handling customer inquiries effectively.
- Collaborated with team members to achieve daily sales goals and improve customer engagement strategies.
- Trained new associates on product knowledge, operational procedures, and customer service best practices.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Groomer's Assistant
Petsmart
Chambersburg, PA
12.2020 - 08.2021
- Assisted groomers with bathing, drying, and brushing pets to ensure high-quality grooming services.
- Maintained cleanliness of grooming area, ensuring compliance with health and safety standards.
- Handled pet behavior during grooming sessions, promoting positive experiences for both pets and clients.
- Resolved customer complaints promptly by identifying solutions and following up to ensure satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction and efficient service.
Sales Associate
Tj Maxx Dept Store
Chambersburg, PA
05.2020 - 12.2020
- Monitored inventory levels and coordinated restocking efforts to ensure product availability for customers.
- Implemented visual merchandising techniques that improved product visibility and enhanced overall store appeal.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Head Cashier
Brothers Pizza & Restaurant
Shippensburg, PA
05.2019 - 05.2020
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Managed daily financial reconciliations, ensuring accurate reporting of sales and cash flow.
- Resolved customer inquiries and complaints promptly, improving overall customer satisfaction ratings.
- Conducted regular audits of cash registers to maintain integrity and accountability in transactions.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Kennel Assistant
Barmyre Kennels
Shippensburg, PA
09.2018 - 05.2019
- Provided daily care for animals, ensuring proper feeding and exercise routines.
- Maintained clean and safe kennel environment through regular sanitation protocols.
- Developed efficient scheduling systems for animal care activities, optimizing workflow.
- Implemented enrichment activities to enhance animal well-being and reduce stress levels.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Completed animal intakes to board animals, labeling all home items and toys properly.
Education
High School Diploma -
Shippensburg Area Senior High School
Shippensburg, PASkills
- HIPAA compliance
- Friendly and outgoing
- Patient registration
- Insurance verification
- Appointment scheduling
- Payment processing
- Customer service
- Problem-solving
Timeline
Patient Access Associate
Wellspan
12.2024 - Current
Barista
Starbucks
06.2022 - 07.2024
Sales Associate
Spirit Hallowenn
10.2021 - 11.2022
Groomer's Assistant
Petsmart
12.2020 - 08.2021
Sales Associate
Tj Maxx Dept Store
05.2020 - 12.2020
Head Cashier
Brothers Pizza & Restaurant
05.2019 - 05.2020
Kennel Assistant
Barmyre Kennels
09.2018 - 05.2019
High School Diploma -
Shippensburg Area Senior High School