Jenna Mitchell
Quakertown,PA
Summary
Accomplished Customer Service Associate at Wawa, adept in POS System Operation and excelling in Team Collaboration. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing to quality assurance and problem resolution. Proven track record in maintaining high standards of service and operational efficiency, with a focus on achievements beyond daily tasks.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
Quakertown, PA
06.2022 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Developed and maintained positive relationships with customers to enhance service.
Hair Salon Assistant
Golden Scissors
Quakertown, PA
11.2021 - 04.2022
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Data Entry Clerk
Oldcastle Infrastructure
Telford, PA
11.2020 - 01.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Education
No Degree - Cosmetology
Metro Beauty Academy LLC
Allentown, PA05.2021
High School Diploma -
Quakertown Community High School
Quakertown, PA06.2019
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- POS System Operation
- Refunds and exchanges
- Quality Assurance
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Money handling abilities
Timeline
Customer Service Associate
Wawa
06.2022 - Current
Hair Salon Assistant
Golden Scissors
11.2021 - 04.2022
Data Entry Clerk
Oldcastle Infrastructure
11.2020 - 01.2021
No Degree - Cosmetology
Metro Beauty Academy LLC
High School Diploma -
Quakertown Community High School