Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Jenna Mota

Honolulu,HI

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Moku Kitchen
02.2021 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Harbor Restaurant
07.2018 - 12.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cashier

Ace Hardware
03.2016 - 03.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Science - Nursing

University of Hawaii At Manoa
Honolulu, HI
12.2023

Associate of Science - Social Behavioral Science

University of California, Santa Barbara
Santa Barbara, CA
06.2020

Skills

  • Food Delivery
  • Food Inspection
  • Daily Specials Memorization
  • Guest Engagement
  • Food Running
  • Table Bussing
  • Service Prioritization
  • Menu Memorization
  • Positive Attitude
  • Problem Solving
  • Team Collaboration
  • Professional Appearance
  • Menu Knowledge
  • Strong Work Ethic
  • Foreign Language Proficiency

Affiliations

  • Surfing, Diving, & Fishing

Certification

CPR Certified

Languages

Italian
Limited Working
Spanish
Limited Working

Timeline

Server

Moku Kitchen
02.2021 - 12.2023

Server

Harbor Restaurant
07.2018 - 12.2020

Cashier

Ace Hardware
03.2016 - 03.2018

Bachelor of Science - Nursing

University of Hawaii At Manoa

Associate of Science - Social Behavioral Science

University of California, Santa Barbara

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Jenna Mota