Jenna Mota
Honolulu,HI
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Moku Kitchen
02.2021 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Harbor Restaurant
07.2018 - 12.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Ace Hardware
03.2016 - 03.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Nursing
University of Hawaii At Manoa
Honolulu, HI12.2023
Associate of Science - Social Behavioral Science
University of California, Santa Barbara
Santa Barbara, CA06.2020
Skills
- Food Delivery
- Food Inspection
- Daily Specials Memorization
- Guest Engagement
- Food Running
- Table Bussing
- Service Prioritization
- Menu Memorization
- Positive Attitude
- Problem Solving
- Team Collaboration
- Professional Appearance
- Menu Knowledge
- Strong Work Ethic
- Foreign Language Proficiency
Affiliations
- Surfing, Diving, & Fishing
Certification
CPR Certified
Languages
Italian
Limited Working
Spanish
Limited Working
Timeline
Server
Moku Kitchen
02.2021 - 12.2023
Server
Harbor Restaurant
07.2018 - 12.2020
Cashier
Ace Hardware
03.2016 - 03.2018
Bachelor of Science - Nursing
University of Hawaii At Manoa
Associate of Science - Social Behavioral Science
University of California, Santa Barbara
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