Jenna Murphy
Norman,OK
Summary
Dynamic educator with proven classroom management and relationship-building skills. Successfully adapted lesson plans to enhance student engagement and foster academic growth. Recognized for flexibility and creative problem-solving, consistently requested for assignments. Committed to creating inclusive environments that support diverse learning needs and promote positive student outcomes.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
05.2025 - Current
- Managed classroom behavior effectively, fostering a positive and respectful environment.
- Adapted lesson plans to meet diverse student needs and learning styles.
- Provided individualized support to students, promoting academic growth and confidence.
- Facilitated group activities that encouraged teamwork and critical thinking among students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Customer Service Representative
Oklahoma University
Oklahoma City, OK
11.2017 - 05.2019
- Assisted customers with inquiries, enhancing overall satisfaction.
- Documented customer feedback and concerns to improve service processes and product offerings.
- Learned company policies and procedures to provide accurate information to customers.
- Developed strong communication skills by addressing diverse customer needs promptly.
- Adapted quickly to new systems and technologies, contributing to team productivity improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Norman Public Schools
Norman, OKSkills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Activity planning
- Elementary education
- Organization and planning
- Multitasking and organization
- Creative thinking
- Attention to detail
References
Diane Bailey
Previous Supervisor
405-431-0328
Diane.bailey@outlook.com
Faith Minter
Coworker
405-413-3394
Fminter@normanps.org
Sandy Zike
Coworker
580-351-8168
szike@normanps.org
Jermani Cook
Friend
540-429-5505
JermaniCook2018@icloud.com
Shellie Woods
Friend
405-492-5916
Myangel.woods0316@gmail.com
Timeline
Substitute Teacher
Kelly Educational Services
05.2025 - Current
Customer Service Representative
Oklahoma University
11.2017 - 05.2019
High School Diploma -
Norman Public Schools