Jenna Murphy
Corning
Summary
Dynamic Eligibility Referral Specialist with a proven track record at Job and Family Services, excelling in client interviewing and case management. Adept in HIPAA compliance and Microsoft Office, I effectively enhance customer service and streamline processes, ensuring high-quality support for clients navigating SNAP and Medicaid programs.
Overview
10
10
years of professional experience
Work History
Eligibility Referral Specialist 2
Job and Family Services
Muskingum CO
01.2025 - Current
- Casework, Conduct interviews with clients.
- Have conducted interviews with SNAP, MEDICAID and CASH ASSISTANCE.
- Direct service to clients that called in/walked in.
- Preformed tasks such as TMA reports and Healthchecks.
- Process gas vouchers for clients.
- I utilize and know my way around OBS, COMPASS, and ON BASE.
- Document RMS.
- Complete detailed Journals.
- One year experience in a call center setting with Job and Family services.
Teller Supervisor
Century National Bank
Athens
09.2017 - Current
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Compute figures such as balances, totals, or commissions.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Develop or update procedures, policies, or standards.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Monitor inventory levels and requisition or purchase supplies as needed.
Agency Relations Coordinator
HAPCAP
Logan
05.2021 - 12.2025
- Inspect pantries
- Conduct reports for agencies
- Schedule events
Administrative Assistant
Oakview Dermatology
Athens
08.2016 - 09.2017
- Answered telephones, providing information, taking messages, or transferring calls to appropriate parties.
- Created and maintained databases, ensuring accurate entry of information.
- Established and managed filing systems, updating documents such as attendance and correspondence.
- Operated office equipment, including fax machines and copiers, arranging repairs as needed.
- Greeted visitors and callers, directing inquiries to relevant personnel based on requirements.
- Scheduled and confirmed appointments for clients and supervisors efficiently.
- Copied and distributed printed materials and correspondence as required.
- Handled incoming mail by sorting, routing, and responding to routine letters.
Teller
Century National Bank
New Lexington
08.2015 - 08.2016
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Prepare and verify cashier's checks.
- Carry out special services for customers, such as ordering bank cards and checks.
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Identify transaction mistakes when debits and credits do not balance.
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Education
High School Diploma -
Miller High School
Corning, OH05.2006
Skills
- Time management
- HIPAA compliance
- Customer service
- Employee evaluation
- Microsoft Office proficiency
- Excel expertise
- USW 2 training
- Medicaid and SNAP experience
- Case management
- Client interviewing
Timeline
Eligibility Referral Specialist 2
Job and Family Services
01.2025 - Current
Agency Relations Coordinator
HAPCAP
05.2021 - 12.2025
Teller Supervisor
Century National Bank
09.2017 - Current
Administrative Assistant
Oakview Dermatology
08.2016 - 09.2017
Teller
Century National Bank
08.2015 - 08.2016
High School Diploma -
Miller High School