Jenna Phelps
Deer Park
Summary
Experienced manager with a focus on team leadership and customer service. Skilled in training staff, implementing inventory management procedures, and resolving disputes to improve customer relations and loyalty.
Overview
6
6
years of professional experience
Work History
Cashier
Circle K
Deer Park, TX
11.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Trained new cashiers on operational procedures and customer service standards.
Manager
Wingstop
Pasadena, TX
08.2020 - 10.2024
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff to enhance performance and service quality.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Developed staff schedules to maintain efficient workflow during peak hours.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed cash transactions and ensured accurate balancing of cash drawers.
Education
High School Diploma -
Deer Park High School
Deer Park, TX05.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Bank deposits
- Team leadership
- Written and verbal communication
- Conflict resolution
Timeline
Cashier
Circle K
11.2024 - Current
Manager
Wingstop
08.2020 - 10.2024
High School Diploma -
Deer Park High School