Jenna Quill
Springfield,GA
Summary
Highly driven manager with over 6 years experience in management. I am detailed oriented and successful in employee training and development. I have a well rounded customer service skills and welcome new challenges in the work field.
I have recently completed the Human Resource Management Specialist program at Ogeechee Technical College.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Five Guys Burger And Fries
Pooler, GA
06.2021 - Current
- Designed sales and service strategies to improve revenue and retention.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, interviewed and hired qualified staff for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
Assistant Manager
Five Guys Burgers and Fries
Pooler, GA
08.2020 - 06.2021
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Shift Manager
Five Guys Burgers and Fries
Pooler, GA
08.2019 - 08.2020
- Responded quickly and effectively to emergency situations as they arose.
- Assisted in resolving escalated customer service issues in a timely manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Shift Leader
Five Guys Burger And Fries
Pooler, GA
02.2019 - 08.2019
- Resolved customer complaints promptly and professionally.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored employee performance and provided feedback for improvement.
Crew Member
Five Guys Burgers and Fries
Pooler, GA
02.2018 - 02.2019
- Checked expiration dates on all products before serving them to customers.
- Followed all safety guidelines while operating equipment, such as fryers and ovens.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Education
Human Resources Management
Ogeechee Technical College
Statesboro, GA07-2024
Skills
- Schedule Management
- Staff Supervision
- Customer Relationship Management
- Employee Development
- Relationship Building
- Staffing
- Budget coordination
- Purchasing and planning
- Staff Management
- Leadership and team building
Accomplishments
- Top Manager Award in 2022 for Five Guys Burgers and Fries
Certification
- Servsafe Certified
- Certified ServSafe Instructor and Registered ServSafe Examination Proctor
- Human Resource Management Specialist Certificate
Timeline
General Manager
Five Guys Burger And Fries
06.2021 - Current
Assistant Manager
Five Guys Burgers and Fries
08.2020 - 06.2021
Shift Manager
Five Guys Burgers and Fries
08.2019 - 08.2020
Shift Leader
Five Guys Burger And Fries
02.2019 - 08.2019
Crew Member
Five Guys Burgers and Fries
02.2018 - 02.2019
Human Resources Management
Ogeechee Technical College