Jenna Corcoran
Grandville,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
CSR I - Receptionist
Rant Insurance Group
Grand Rapids, 49544
06.2023 - 02.2025
- Responded promptly to emails and phone calls from customers seeking assistance.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Scanned and distributed mail.
- Greeted guests and vendors to assist in navigating space.
- Monitored office inventory to maintain supply levels.
Insurance Claims Representative
Farmers Insurance Company
Caledonia, MI
03.2020 - 08.2022
- Stayed current on relevant product and service offerings.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained records of customer interactions, comments, and complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Lead Slot Attendant
Gun Lake Casino
Wayland, MI
01.2011 - 01.2020
- Checked identifications to verify patrons' ages.
- Assisted customers in understanding how to use different types of gaming machines.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Monitored floor operations and resolved safety, service and equipment issues.
- Participated in team meetings with other attendants discussing ways to improve customer service standards.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Received a leadership position as a Floor Lead.
- Assisted with training.
Cashier
Kohls Department Store
Grandville, MI
09.2008 - 11.2010
- Welcomed customers, offering assistance to help find store items.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Hastings High School
Hastings05-2005
General Education
Grand Rapids Community College
Grand Rapids, MISome College (No Degree) - Business Administration
Davenport University
Grand Rapids, MISkills
- Customer service
- Record keeping
- Payment processing
- Regulatory compliance
- Job-related software
- Issue resolution
- Call center experience
- Communication skills
- Typing proficiency
- Client follow-up
- Professional demeanor
Michigan Property & Casualty License
- Completed 40 hours of Uncle Bill's P&C Class in January 2025 and pre-exam tests.
- Scheduled to take the licensing exam March 2025
Timeline
CSR I - Receptionist
Rant Insurance Group
06.2023 - 02.2025
Insurance Claims Representative
Farmers Insurance Company
03.2020 - 08.2022
Lead Slot Attendant
Gun Lake Casino
01.2011 - 01.2020
Cashier
Kohls Department Store
09.2008 - 11.2010
High School Diploma -
Hastings High School
General Education
Grand Rapids Community College
Some College (No Degree) - Business Administration
Davenport University