Jenna Reed
Victor
Summary
Motivated and dependable professional with strong experience in customer-facing roles. Skilled in communication, organization, and multitasking in fast-paced environments. Known for providing excellent service, maintaining a positive attitude under pressure, and working effectively both independently and in team settings. Quick to learn, eager to take on new challenges, and dedicated to creating smooth, enjoyable experiences for customers and coworkers alike.
Overview
1
1
year of professional experience
Work History
Head Hostess
Salt. Fairport
Fairport
05.2024 - Current
- Coordinated seating arrangements for efficient guest flow and satisfaction.
- Managed guest reservations and waitlist using digital systems.
- Trained new host staff on customer service standards and procedures.
- Communicated with kitchen and serving staff to ensure timely service.
- Handled guest inquiries and complaints with professionalism and care.
- Maintained cleanliness and organization of the host and dining area during shifts.
- Monitored dining room atmosphere to ensure a welcoming environment.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Answered telephone to provide dining information and take reservations.
Education
Business Marketing
The Ohio State University
Columbus, OH05-2027
Skills
- Team management
- Customer service
- Time management
- Problem-solving
- Teamwork and collaboration
- Digital marketing
- Communication and leadership
Volunteer Experience
- Bluemont Stables, Stable hand and excessive rider, Maintain clean stalls, Turn out and bring in horses, Groom and exercise horses, Feed and water the horses, Assist in training new employees, Do laundry, clean buckets, grates, aisles, and tack
- Victor Volleyball Camp, Handled the youth, Taught them the rules of volleyball, Managed a group of 5th graders, Provided fun activities and drills for the kids
- Reading Buddies, Read to 2nd graders, as well as helped them learn to read, Provided learning activities that taught them how to write
- Church Volunteer - St. Patrick’s Church, Organized used clothing to be donated, Organized cans and bottles to be recycled
Accomplishments
- Promoted to lead hostess
Timeline
Head Hostess
Salt. Fairport
05.2024 - Current
Business Marketing
The Ohio State University
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