Jenna Sam
Warsaw,IN
Summary
Results-driven professional with over 17 years in bartending, specializing in innovative cocktail creation and exceptional service delivery. Known for strong inventory management and cash handling skills, consistently enhancing customer loyalty and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Bartender
Time-out Sports Bar
Warsaw, IN
02.2009 - Current
- Supervised bar staff to ensure exceptional customer service and efficient operations.
- Developed innovative cocktail menus, enhancing customer experience and promoting drink specials.
- Managed inventory levels, minimizing waste and optimizing supply orders for peak times.
- Trained new bartenders on mixing techniques, bar equipment usage, and customer interaction standards.
- Implemented cash handling procedures to ensure accurate financial reporting at the end of shifts.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Event Bartender
Chris Wallace Superbowl Event
Warsaw, IN
02.2026 - 02.2026
- Continuously improved professional skills through participation in industry training programs and staying current on emerging trends.
- Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
- Negotiated with suppliers to secure competitive pricing on high-quality spirits and mixers.
- Increased sales of premium drinks by educating guests about unique qualities and stories behind them.
- Developed signature cocktail menu, which became highlight of event offerings.
- Streamlined drink preparation process, reducing wait times for guests.
- Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
- Proactively monitored inventory levels for essential supplies, minimizing downtime due to stock shortages during events.
Event Bartender
Delgados Taqueria Event
Warsaw, IN
04.2025 - 04.2025
- Crafted innovative cocktail menus based on seasonal ingredients and customer preferences.
- Developed strong relationships with suppliers to secure quality products at competitive prices.
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Contributed to successful marketing initiatives by collaborating with the team on promotional materials highlighting signature beverages.
- Enhanced guest experience by crafting customized cocktails based on individual preferences.
- Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
- Conducted post-event evaluations to identify areas for improvement and implement changes for future events.
Bar Server
Oak & Alley
Warsaw, IN
02.2023 - 09.2024
- Provided exceptional customer service in high-volume bar environment.
- Maintained cleanliness and organization of bar area to meet health standards.
- Implemented upselling techniques, increasing average check amounts during shifts.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Demonstrated versatility by adapting to various bar settings, including fine dining establishments, high-volume nightclubs, and casual pubs.
Event Bartender
The Owls Nest
05.2020 - 09.2023
- Managed beverage inventory to ensure availability and compliance with service standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Trained and mentored new bartenders on efficient service techniques and customer engagement.
- Enhanced guest experiences through personalized service and quick resolution of concerns or requests.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Developed loyal clientele through exceptional interpersonal skills and genuine passion for creating memorable experiences at events.
- Implemented cost control measures to minimize waste while maximizing profitability of bar operations.
- Collaborated with event planners to deliver tailored beverage services for diverse events and functions.
Education
University of Southern Indiana
Evansville, INSkills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Advanced bartending techniques
- Customer service
- Suggestive selling
- Expert mixology
- Sales and upselling techniques
- Team leadership
Certification
ATC License - Indiana
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Event Bartender
Chris Wallace Superbowl Event
02.2026 - 02.2026
Event Bartender
Delgados Taqueria Event
04.2025 - 04.2025
Bar Server
Oak & Alley
02.2023 - 09.2024
Event Bartender
The Owls Nest
05.2020 - 09.2023
Head Bartender
Time-out Sports Bar
02.2009 - Current
University of Southern Indiana