Summary
Overview
Work History
Education
Skills
Interests
Timeline
Cashier

Jenna Sherman

Cedar Rapids,IA

Summary

Dynamic and dedicated professional with extensive experience in customer service at Casey's General Stores. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in cash handling and staff training, consistently contributing to a clean and safe environment while fostering repeat business and loyalty.

Overview

2
2
years of professional experience

Work History

Cashier

Caseys's General Stores
04.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Cake Decorator

Walmart
02.2024 - 02.2025
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Packaged and priced each product according to company pricing procedures.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.

Pizza Maker

Caseys's General Stores
06.2023 - 01.2024
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Resolved any kitchen issues swiftly, minimizing disruption to service.

Education

High School Diploma -

Prairie Highschool
Cedar Rapids, IA
09-2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Staff training
  • Attention to detail

Interests

  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Drawing and Painting
  • Fashion
  • Gym Workouts
  • Mindfulness Practices
  • Enjoying the art of baking and pastry-making, experimenting with recipes

Timeline

Cashier

Caseys's General Stores
04.2025 - Current

Cake Decorator

Walmart
02.2024 - 02.2025

Pizza Maker

Caseys's General Stores
06.2023 - 01.2024

High School Diploma -

Prairie Highschool

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Jenna Sherman