Summary
Overview
Work History
Education
Skills
Timeline

Jenna Shingledecker

Allegan,MI

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Server

Bob Evans Restaurant
08.2025 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Perform closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Process Technician

Magna Engineered Glass
03.2025 - 08.2025
  • Advanced troubleshooting of equipment and processes
  • Basic repair of manufacturing fixtures and equipment
  • Basic troubleshooting of vision systems, sensors and robotics
  • Troubleshoot glass breakage in molding processes
  • Navigate the Human Machine Interface (HMI)
  • Complete preventative maintenance activities as assigned or directed.
  • Familiarity with pneumatic systems and equipment.
  • Changing chemical lines and jugs when used or expired. Responsible for tracking chemical use.
  • Diagnosed ABB robot malfunctions and fix using controls to function properly for production.
  • Utilized computerized maintenance management systems (CMMS) for tracking work orders and inventory management effectively.
  • Used Hilo in changing over cell carts
  • Develops and documents standardized processes for various operations.

Process Technician

The Stow Company
04.2023 - 02.2025
  • Eliminate equipment downtime by tracking problems to their root cause and correcting the issue
  • Make software modifications and write programs or make modifications to cutting, edgebanding, routing and drilling machinery
  • Performed preventive maintenance on equipment during scheduled downtime.
  • Performed electrical and mechanical troubleshooting on equipment.
  • Monitored all objectives and communicated with various teams regarding performance.
  • Supports engineering staff in development of new processes for manufacturing
  • Uses Auto-Cad, Auto-Cad Electrical can troubleshoot Programmable Logic Controller programs and other various programming software

Technical Operator, Machine Operator

The Stow Company
07.2021 - 04.2023
  • Calibrate and optimize saw, drill, and edgeband machines on mechanical and technical systems
  • Preform quality material checks with great attention to detail and accuracy, completing data logs to show
  • Troubleshot issues with systems to resolve problems quickly to minimize downtime.
  • Train machine operators and technical operators.
  • Find areas to improve process and procedure in order to maximize output.
  • Follow established procedures for inspection of belts, drives and motors, and put in work orders for needed maintenance.
  • Preforms tooling changeovers

Level 2 Machine Operator

Benteler Automotive
09.2020 - 07.2021
  • Understand the MES system and Ujigami
  • Gauge and inspect product to ensure quality
  • Assembled products according to changing daily work orders and specific customer needs.
  • Operated multiple machines simultaneously to meet production requirements.
  • Updated daily production logs and informed supervisor of incidents or non-conformance issues.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Caregiver

Gardens of North Port
05.2020 - 09.2020
  • Provided compassionate care and support to residents, enhancing quality of life.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation and socialization
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Served meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Machine Operator

Challenge Manufacturing
01.2020 - 03.2020
  • Set a record for most quality inspected passable parts to come from a machine in single shift.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Made sure that products were produced on time and are of good quality.
  • Hourly quality checks along with standard rate check
  • Maintained organized work area by cleaning and removing hazards.
  • Replenished materials and supplies as needed to maintain production.

Caregiver

Grace Valley
06.2018 - 08.2019
  • Completed regular check-ins and progress report for each client.
  • Assisted patients with self-administered medications.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Server

Big Boy Restaurant
04.2016 - 04.2018
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

No Degree -

Some College

High School -

Bloomingdale High School, Bloomingdale, MI
05.2018

GPA: 3.7 GPA

Skills

  • Excellent communication and leadership skills
  • Does well individually and collaboratively in a team setting
  • Detail-oriented quality assurance
  • Relationship building
  • Knowledge of FERPA and HIPAA regulations
  • Managing work orders and safety logs
  • Proficient in computer applications
  • Math Skills
  • Supports 6S Lean and Kaizen manufacturing style (cleanliness standards)
  • Experience in Automotive and Wood Manufacturing

Timeline

Server - Bob Evans Restaurant
08.2025 - Current
Process Technician - Magna Engineered Glass
03.2025 - 08.2025
Process Technician - The Stow Company
04.2023 - 02.2025
Technical Operator, Machine Operator - The Stow Company
07.2021 - 04.2023
Level 2 Machine Operator - Benteler Automotive
09.2020 - 07.2021
Caregiver - Gardens of North Port
05.2020 - 09.2020
Machine Operator - Challenge Manufacturing
01.2020 - 03.2020
Caregiver - Grace Valley
06.2018 - 08.2019
Server - Big Boy Restaurant
04.2016 - 04.2018
Some College - No Degree,
Bloomingdale High School - High School,

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Jenna Shingledecker