Jenna Smith
Lima,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, and ensure customer satisfaction
Overview
1
1
year of professional experience
Work History
Hostess
Lulu's Diner
Lima, OH
06.2023 - 04.2024
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Crew Member
Kewpee Hamburgers
Lima, OH
04.2024 - 07.2024
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter, and dining areas cleaned and sanitized.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared salads, soups, and sandwiches for customers.
- Properly labeled and stored food, and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Bath High School
Lima, OH05.2024
Skills
- Complaint handling
- Food inspection
- Ordering Procedures
- Bill computation
- Table preparation
- Cleaning and sanitation
- Proficient in Excel
Affiliations
- Section Leader in Marching Band
- A member of Humanitarian Engineering Scholars
- Part of the Scarlett and Grey Advantage Program
Timeline
Crew Member
Kewpee Hamburgers
04.2024 - 07.2024
Hostess
Lulu's Diner
06.2023 - 04.2024
High School Diploma -
Bath High School