Jenna Thompson
Council Bluffs
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Strong skills in conflict resolution and communication make valuable addition to any team. Outgoing and friendly, while also being able to adjust to a constant changing world around.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Inkwell and Brew
09.2025 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Outdoor Living Skills Instructor
Camp Fire Alaska
05.2025 - 08.2025
- Organized field trips and community outings to facilitate real-world application of learned living skills concepts.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led off site expeditions involving OLS activities and backpacking introductions to youth.
- Promoted environmental stewardship through education on responsible outdoor ethics while leading trips in various settings such as state parks or wilderness areas.
Barista
Uptown Coffee Co
09.2023 - 05.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Press Coffee Co
08.2022 - 12.2023
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Education
Associate of Applied Science - Parks And Natural Resources
Kirkwood Community College
Cedar Rapids, IA04-2024
Skills
- Coffee expertise
- Espresso machine operation
- Latte art
- Excellent memory
- Clear communication
Certification
- Fish! Iowa Instructor
- S-130
- S-190
- NAI Interpretive Guide
- Wilderness First Responder
Timeline
Barista
Inkwell and Brew
09.2025 - Current
Outdoor Living Skills Instructor
Camp Fire Alaska
05.2025 - 08.2025
Barista
Uptown Coffee Co
09.2023 - 05.2025
Barista
Press Coffee Co
08.2022 - 12.2023
Associate of Applied Science - Parks And Natural Resources
Kirkwood Community College