Jenna Vieau
Chicopee,MA
Summary
Relocating to Chicopee from Providence, RI, following the completion of a Bachelor's degree in Hospitality Management, I am embarking on a new career path in nursing at Elms College in the Fall of 2024. Building upon my prior experience in the medical field as a Medical Assistant at an acupuncture clinic and a Medical Receptionist at a family medical office, I am transitioning with a passion for healthcare and a dedication to making a difference.
With a particular affinity for working with children and a personal connection to managing Type 1 Diabetes, I am committed to specializing in endocrinology following nursing school. Eager to contribute my diverse skill set, compassion, and drive to excel in a nursing role, I am seeking opportunities to learn, grow, and positively impact patient care.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Family Medical Associates
10.2023 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Assistant Intern
Promise Integrative Medicine Clinic
05.2023 - 10.2023
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
Front Desk Agent
Residence Inn Marriott
10.2021 - 12.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelor of Science - Hospitality Management And Tourism
Johnson & Wales University
Providence, RI12.2023
Bachelor of Science - Hospitality Management
Holyoke Community College
Holyoke, MA05.2021
High School Diploma -
Chicopee High School
Chicopee, MA06.2019
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- HIPAA Compliance
- Athena POS System
Timeline
Medical Receptionist
Family Medical Associates
10.2023 - 04.2024
Medical Assistant Intern
Promise Integrative Medicine Clinic
05.2023 - 10.2023
Front Desk Agent
Residence Inn Marriott
10.2021 - 12.2022
Bachelor of Science - Hospitality Management And Tourism
Johnson & Wales University
Bachelor of Science - Hospitality Management
Holyoke Community College
High School Diploma -
Chicopee High School
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