Jenna Walker
Fort Worth,TX
Summary
Driven Associate Banker and Retail Sales Associate with a proven track record at JPMorgan Chase and ULTA. Excelled in enhancing customer satisfaction through exceptional communication and attention to detail. Skilled in cash handling and resolving customer issues, significantly improving client relationships and operational efficiency. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Banker
JPMorgan Chase
Fort Worth, TX
09.2020 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Making sure my teller sleeve is in balance and preforming maintenance on ATM's
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Helping clients with account opening and applying for credit cards and finding out how we can help benefit them through showing them our conveniences.
Retail Sales Associate
ULTA
Fort Worth
05.2020 - 09.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Azle High School
Azle, TX05.2020
Skills
- Communication skills
- Attention to detail
- Sales
- Cash handling experience
- Customer service
- De escalating issues with upset clients
Certification
Notary
Languages
English
Full Professional
Timeline
Associate Banker
JPMorgan Chase
09.2020 - Current
Retail Sales Associate
ULTA
05.2020 - 09.2020
High School Diploma -
Azle High School