Jenna Yeager
Bradenton,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Personable and dedicated Customer Service Representative with extensive experience. Proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Oasis Outsourcing
Bradenton, FL
02.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
Softlines Merchandiser
Kmartcorp
Walnutport, PA
09.2018 - 03.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided customer service by responding to queries regarding product information and availability.
Shift Manager in Training
Rita's Ice
Walnutport, PA
12.2016 - 11.2018
- Managed daily operations by delegating tasks to employees and monitoring their performance.
- Supervised staff, provided guidance and training, and addressed employee issues or concerns.
- Resolved customer complaints in a timely manner, keeping customer satisfaction a priority.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set positive example for shift team.
Education
High School Diploma -
Southeast High School
Bradenton, FL06-2021
Skills
- Decision-making capabilities
- Quality Assurance
- Equipment Troubleshooting
- Energetic and Enthusiastic
- Handling Customer Complaints
- Tech-Savvy
- Documentation And Reporting
- Active Listening
Timeline
Substitute Teacher
Oasis Outsourcing
02.2023 - Current
Softlines Merchandiser
Kmartcorp
09.2018 - 03.2019
Shift Manager in Training
Rita's Ice
12.2016 - 11.2018
High School Diploma -
Southeast High School
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