Jenna C Howard
Accokeek,MD
Summary
Experienced property management professional with a proven track record in leasing, resident relations, and property operations. Former Assistant Property Manager with Paradigm Management, successfully overseeing lease-ups, resident concerns, and financial transactions. After years of excelling in customer service roles, I am eager to return to property management, leveraging my strong communication, time management, and problem- solving skills. Seeking an Assistant property Manager or Property Manager position where I can contribute my expertise in leasing, team collaboration, and tenant satisfaction to a dynamic and growth-oriented company.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Paradigm Management
Arlington, VA
02.2008 - 06.2010
- Lease up for 238 apartment homes.
- Advertised vacancies through various media outlets, such as newspapers, websites, and social media platforms.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Resolved tenant complaints promptly, while maintaining positive relationships with tenants.
- Ensured compliance with all applicable laws related to fair housing practices.
Assistant Property Manager
Paradigm Management
Washington, DC
01.2006 - 02.2008
- Lease up for 117 apartment homes to capacity.
- Collaborated with the maintenance team to ensure that building structures and amenities were satisfactory during and after construction.
- Resolved tenant complaints promptly, while maintaining positive relationships with tenants.
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts, including rent payments, and late fees.
Leasing Consultant
Paradigm Management
Washington, DC
03.2003 - 01.2006
- Lease up for 462 apartment homes to capacity
- Comparative analysis of nearby competition.
- Conducted tours of available apartments, highlighting features and amenities.
- Prepared lease agreements, and collected security deposits and rent payments from tenants.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes.
Education
Certificate - Principles And Processes of Property Management
Alison Academy Online
01-2025
Certificate - Leadership Skills And Team Management
Udemy Academy Online
01-2025
Certificate - Complete Guide To Multfamily Real Estate Investing
Alison Academy Online
01-2025
Certificate - Introduction To Supervision
Alison Academy Online
01-2025
Associate of Arts - General Studies
College of Southern MD
La Plata, MDSkills
- Outstanding customer service
- Right hand to Property Manager
- Great time management
- rapid and adaptive
- Lease Administration
- MD Eviction Law
- Fair Housing
- Property tours and inspections
- Relationship building and rapport
- On-site tours
- Business processes and procedures
- Vacant unit monitoring
- Application process proficiency
- Reliable and hard-working
- Effective cross-functional communicator
- Solutions-oriented and skilled collaborator
Timeline
Assistant Property Manager
Paradigm Management
02.2008 - 06.2010
Assistant Property Manager
Paradigm Management
01.2006 - 02.2008
Leasing Consultant
Paradigm Management
03.2003 - 01.2006
Certificate - Principles And Processes of Property Management
Alison Academy Online
Certificate - Leadership Skills And Team Management
Udemy Academy Online
Certificate - Complete Guide To Multfamily Real Estate Investing
Alison Academy Online
Certificate - Introduction To Supervision
Alison Academy Online
Associate of Arts - General Studies
College of Southern MD