Jennah Hogan
Amsterdam,NY
Summary
Results-driven Business Administration student with four years of customer service supervisory experience and expertise in human resources, finance, and administration. Proven skills in employee onboarding, coaching, scheduling, payroll management, and policy compliance. Experienced in cross-team coordination and managing competing priorities.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
New York State Office of Employee Relations
Albany, New York
04.2025 - Current
- Support administrative and program operations, maintaining organized records and using email, databases, and word-processing applications.
- Coordinate accounts payable activities through eSettlements, including processing invoices and vouchers and ensuring required documentation is complete.
- Run reports in PayServ and NYSTEP to support payroll and personnel-related activities.
- Facilitated employee on-boarding and off-boarding processes by coordinating necessary documentation and training schedules.
Fiscal/Human Resources Assistant
LifeWorks Community Action
Ballston Spa, New York
11.2024 - 04.2025
- Processed payroll, responded to wage-data requests, and maintained employee records to ensure compliance with organizational policies.
- Supported recruitment, onboarding, and benefits enrollment to enhance employee integration across multiple programs.
- Reviewed and reconciled purchase orders, invoices, and statements to confirm approvals, cost allocation, and timely payment.
- Provided administrative support for Human Resources and finance by tracking licensing paperwork, coordinating special events, and preparing vouchers.
Customer Service Supervisor
GAT Ground Airline Support
Albany, New York
10.2020 - 07.2024
- Supervised customer service staff, coaching and mentoring to enhance employee performance and meet service standards.
- Monitored customer service performance metrics, ensuring inquiries were addressed in compliance with company standards and regulations.
- Led team meetings to communicate updates, address issues, and explain policy and procedure changes.
- Participated in hiring and employee separation decisions and addressed performance or conduct concerns.
- Coordinated employee schedules, collaborating with staff to address scheduling needs and maintain operational continuity.
- Handled payroll-related responsibilities and financial reports as part of supervisory operations.
Education
Bachelor of Science - Business Administration
SUNY Empire State College
Saratoga Springs, NY05-2027
Associate of Science - General Studies: Social Science
Herkimer County Community College
Herkimer, NY05-2019
Skills
- Payroll administration
- Human resources
- Employee onboarding
- Accounts payable
- Invoice processing
- Microsoft Excel
- Microsoft Word
- Records management
- Document review
- Document preparation
- Calendar management
- Customer service
- Self-motivated
Affiliations
- Travel softball assistant coach - 14u Capital District Fusion
Timeline
Administrative Assistant
New York State Office of Employee Relations
04.2025 - Current
Fiscal/Human Resources Assistant
LifeWorks Community Action
11.2024 - 04.2025
Customer Service Supervisor
GAT Ground Airline Support
10.2020 - 07.2024
Bachelor of Science - Business Administration
SUNY Empire State College
Associate of Science - General Studies: Social Science
Herkimer County Community College