Jenna Paige Coker
3383 CedarPlaza Ln,TX
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Southwest Airlines. Proven ability to enhance passenger satisfaction through effective communication and adaptability. Recognized for attention to detail and reliability, consistently fostering positive team collaboration and ensuring compliance with safety protocols.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Dallas, TX
02.2022 - Current
- Assisted passengers with boarding procedures to ensure efficient flight operations.
- Learned and followed safety protocols to enhance passenger security and comfort.
- Provided in-flight customer service, addressing passenger needs and inquiries promptly.
- Collaborated with crew members to maintain a positive cabin environment during flights.
- Demonstrated adaptability in handling diverse passenger situations and requests.
- Engaged in ongoing training sessions to improve knowledge of emergency procedures and equipment usage.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Customer Service Representative
Happy State Bank
Amarillo, TX
01.2020 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed account transactions accurately, ensuring compliance with banking regulations.
- Provided support to customers by explaining banking products and services clearly.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Trained new staff on customer service protocols and best practices for enhanced performance.
- Conducted follow-up communications to ensure resolution of issues and foster long-term relationships with clients.
Education
Bachelors - Corporate Retail Management
Texas Tech University
Lubbock, TX08.2021
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Team collaboration
- Professional appearance
- Public speaking
Timeline
Flight Attendant
Southwest Airlines
02.2022 - Current
Customer Service Representative
Happy State Bank
01.2020 - 01.2022
Bachelors - Corporate Retail Management
Texas Tech University