Jennean Hawthorne
Brandon,FL
Summary
Dynamic professional with extensive experience in customer service and relationship building at Suncoast Credit Union. Proven track record in dispute resolution and transaction processing, enhancing customer satisfaction and loyalty. Recognized for training and mentoring team members, fostering a culture of excellence and operational efficiency.
Overview
38
38
years of professional experience
Work History
Member Service Representative 2
Suncoast Credit Union
02.2004 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Assistant Branch Manager
Mercantile Bank
03.1997 - 02.2004
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Lead Teller
SunTrust Bank
05.1983 - 02.1997
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Education
High School Diploma - General
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Dispute resolution
- Product recommendations
- Complaint handling
- Service upselling
- Service recommendations
- Account reconciliation
- Document processing
- Payment processing
- Banking
Timeline
Member Service Representative 2 - Suncoast Credit Union
02.2004 - 12.2020
Assistant Branch Manager - Mercantile Bank
03.1997 - 02.2004
Lead Teller - SunTrust Bank
05.1983 - 02.1997
Brandon High School - High School Diploma, General
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