Jennelin Garcia
The Bronx,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Proficient English and Spanish which allows for excellent translation between employers and customers.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Panda Express
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Cashier
Burlington
10.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
Associate of Science - Fine Arts
LaGuardia Community College of The City University of New York
Long Island City, NY04.2024
High School Diploma -
Eximius College Preparatory Academy
Bronx, NY06.2020
Skills
- Complex Product Knowledge
- Safe Work Practices
- Portion Standards
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Sales and Upselling
- Spanish Speaking
- Guest Satisfaction
- Complex Problem-Solving
- POS System Operations
- Product Knowledge
- Customer Service and Assistance
Timeline
Customer Service Associate
Panda Express
07.2022 - Current
Cashier
Burlington
10.2021 - 01.2022
Associate of Science - Fine Arts
LaGuardia Community College of The City University of New York
High School Diploma -
Eximius College Preparatory Academy
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