Hi, I’m
Jennette Stein
Sussex,WI
Summary
Accessorial & Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
16
years of professional experience
Work History
Midwest Refrigerated Services
Accessorial & Billing Specialist
04.2024 - Current
Job overview
- Entered accessorial charges reported by drivers within 48 hours and split charges accurately to their respective customer by case count or pallet count.
- Created my own report to run weekly of orders that did not have accessorial charges reported to ensure they were added before being billed.
- Led initiatives to enhance reporting capabilities, improving visibility into outstanding accounts receivable.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and reconciled billing statements to ensure accuracy and compliance with company policies.
- Managed customer inquiries regarding billing and/or accessorial charge discrepancies, providing timely resolutions and support.
- Implemented workflow improvements that enhanced efficiency in the billing process.
Kohl’s, Corporate Offices in Menomonee Falls
Merchandise Specialist
06.2018 - 01.2024
Job overview
- Worked with Item Production team to identify attribute due dates to facilitate vendor attribution in system and on time EDI of orders.
- Created, maintained, and submitted purchase orders for processing.
- Edited domestic and import POs prior to shipment of goods.
- Managed buying office samples including tagging, organizing, and purging.
- Managed samples for advertising, market, vendor meetings, etc.
- Ensured samples are submitted to the Item Production team to make sure items are live on the website.
- Leveraged sample tracker tool, managed On Hand Not Online report, and communicated effectively with the office to locate and activate missing items on the site.
- Communicated and followed up with the vendors and Product Development team about missing samples.
- Communicated with the vendors and Product Development team about buy plans.
- Worked closely with the buying team to validate accuracy and completeness of buy plans in order to send over to Item Production team.
- Built and maintained a strong relationship with the vendors and internal business partners.
Journeys, Mayfair Mall Wauwatosa
Assistant Store Manager
11.2016 - 11.2017
Job overview
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Consistently made personal numbers while simultaneously motivating other sales associates to make theirs.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed weekly schedules according to payroll policies.
- Trained staff to deliver outstanding customer service.
Clarks Shoes, Bayshore Mall Glendale
Assistant Store Manager
03.2014 - 09.2016
Job overview
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Communicated information to customers about product quality, value and style.
- Completed a series of training sessions to advance from Second Assistant Manager to Assistant Store Manager.
- Worked closely with the district manager to formulate and build the store brand.
Education
Waukesha County Technical College
from psychology
06.2012
University Overview
Took some courses, mostly focused on psychology.
Hamilton High School
06.2011
Skills
- Excellent time management
- Attention to detail
- Relationship building and maintenance
- Experience in commissioned sales
- Personnel training and development
- Invoice processing
- Data entry proficiency
- Data analysis
Timeline
Accessorial & Billing Specialist
Midwest Refrigerated Services
04.2024 - Current
Merchandise Specialist
Kohl’s, Corporate Offices in Menomonee Falls
06.2018 - 01.2024
Assistant Store Manager
Journeys, Mayfair Mall Wauwatosa
11.2016 - 11.2017
Assistant Store Manager
Clarks Shoes, Bayshore Mall Glendale
03.2014 - 09.2016
Hamilton High School
Waukesha County Technical College
from psychology
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