Jenni Abbe
Montgomery
Summary
Results-driven Benefits and Eligibility Specialist with a strong background in problem-solving and data analysis. Skilled in verifying insurance information, improving processes, and ensuring accuracy in data management to enhance patient experiences.
Overview
18
18
years of professional experience
Work History
Benefits and Eligibility Specialist
Action Behavior Centers
Montgomery
06.2025 - Current
- Verified patient insurance information for accuracy and completeness.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Navigated through multiple online systems to obtain documentation.
- Accessed third-party insurance databases to identify coverage of benefits.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Evaluated policies and procedures related to Insurance Verification activities.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
Registered Behavior Technician
Action Behavior Centers
Conroe
06.2024 - 06.2025
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Utilized Applied Behavior Analysis techniques to promote skill development and independence.
- Assisted in training new staff on behavior management protocols and best practices.
- Collected and documented data on client progress during therapy sessions.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Implemented visual supports such as schedules, picture cards.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Ensured safety protocols were followed at all times during therapy sessions.
- Tracked data and monitored progress of student's goals and objectives.
Child and Youth Program Assistant
Child Development Center
Fort Carson
03.2023 - 10.2023
- Provided guidance and mentorship to children in a recreational setting.
- Conducted individual and group activities to develop social skills among participants.
- Supervised children while they participated in various games and activities.
- Maintained safety standards during all activities.
- Monitored participant behavior, providing positive reinforcement when appropriate.
- Supported the development of age-appropriate lesson plans for youth programs.
- Participated in staff meetings to discuss program goals and objectives.
- Ensured that all equipment was properly maintained and stored after each activity session.
- Facilitated communication between parents and guardians and program staff members.
- Provided support to families by helping them access resources within the community.
- Created a safe environment where children can express themselves freely.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
Signal Support System Specialist
US Army
Fort Riley
07.2017 - 07.2022
- Provided technical support for the installation, configuration, and maintenance of computer hardware and software systems.
- Assisted in troubleshooting network issues related to system performance, connectivity, and security.
- Created user accounts, profiles, and passwords in accordance with established procedures.
- Configured local area networks using routers, switches, hubs and other networking equipment.
- Managed active directory users, groups, OU's, GPO's to ensure proper access levels are met based on organizational policies.
- Responded promptly to service requests from end users via a ticketing system.
- Investigated root cause analysis of application errors or outages that affect operational stability.
- Trained personnel on proper use of hardware and software systems within the organization.
- Served as first point of contact for incoming technical service calls and emails.
- Developed and maintained strong relations with customers to meet quality expectations.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Signal Support Specialist (25U)
Arizona Army National Guard
Tempe
11.2007 - 11.2013
- Troubleshot, repaired, and maintained communication systems such as radios, telephones, and computers.
- Installed and configured various software programs on computer systems for users.
- Performed preventive maintenance checks on communications equipment.
- Maintained inventory of all equipment associated with the signal support system.
- Conducted tests on communications systems to evaluate performance and reliability.
- Repaired faulty components in communication devices using specialized tools and test equipment.
- Provided guidance and direction to junior members of the team regarding technical aspects of their duties.
- Ensured compliance with applicable regulations when installing or maintaining communication networks.
- Identified potential security risks within the system and took appropriate steps to mitigate them.
- Diagnosed complex issues that may be affecting operations in order to find an effective solution quickly.
- Installed and employed signal support systems and terminal devices for battlefield situations.
- Researched new technologies that could improve operational efficiency of the system.
- Identified issues and initiated troubleshooting methods for signal support services, including radio, wire and battlefield automated systems.
- Used computers to control and monitor network status during battlefield operations.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
Education
Some College (No Degree) - Information Technology
ACI Learning Tech Academy
Colorado Springs03-2024
Business Administration
Sam Houston State University
Huntsville, TX04-2026
Skills
- Configuration Management
- Incident Response
- Troubleshooting and Assistance
- Problem-Solving
- User Support
- Technical Support
- Customer Service
- Account Management
- Appointment Scheduling
- Product Troubleshooting
- Data collection and analysis
- Behavior Observation
- Effective Communication
- Adaptability
- Rapport Building
Affiliations
- Philosophy
- Art such as acrylic, wood burning and photography
Work Preference
Job Search Status
Not actively lookingWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrWebsites
Timeline
Benefits and Eligibility Specialist
Action Behavior Centers
06.2025 - Current
Registered Behavior Technician
Action Behavior Centers
06.2024 - 06.2025
Child and Youth Program Assistant
Child Development Center
03.2023 - 10.2023
Signal Support System Specialist
US Army
07.2017 - 07.2022
Signal Support Specialist (25U)
Arizona Army National Guard
11.2007 - 11.2013
Some College (No Degree) - Information Technology
ACI Learning Tech Academy
Business Administration
Sam Houston State University