Jenni Druckrey
Spencer,USA
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager
IU Health Joint Replacement, Sports Medicine, and Plastic Surgery
Bloomington, IN
11.2024 - Current
- Lead daily operations and performance management for 40+ direct reports across multiple clinical sites.
- Consistently met or exceeded system goals for patient experience and maintained quality scores in the top 90% percentile.
- Developed a clinical algorithm for ankle sprains in athletes, streamlining care coordination with Athletic Trainers at affiliated high schools.
- Coordinated High School physicals in Monroe County, serving over three hundred student athletes.
- Led a multidisciplinary concussion workgroup to streamline protocols across the South region.
- Onboarded Sports Medicine physicians supporting Indiana University Athletics.
- Led cross-functional teams to optimize operational workflows and improve patient outcomes.
- Spearheaded initiatives to improve patient satisfaction scores through targeted feedback mechanisms.
- Managed budgetary oversight, aligning departmental spending with strategic objectives.
Practice Operations Manager
IU Health Surgical Division
08.2021 - 11.2024
- Led operations and strategic oversight for the Surgical Division Service Line.
- Implemented quality and safety initiatives, achieving top results in depression screening, patient experience, pain assessment, and tobacco cessation.
- Directed the successful launch of a new Plastic Surgery practice.
- Managed inventory control systems to ensure adequate supply levels and minimize waste.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Established standard operating procedures that improved compliance with regulatory requirements.
- Analyzed and reported on key performance metrics to senior management.
Office Manager
IU Health Orthopedics and Sports Medicine
01.2020 - 08.2021
- Provided executive-level support by managing budgets, policies, presentations, events, calendars, and special projects.
- Led Orthopedic Practice operations during the pandemic, ensuring patient access, safety, and high satisfaction.
- Developed training materials for new staff, improving onboarding efficiency and effectiveness.
- Oversaw daily administrative functions, maintaining compliance with health regulations and policies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Office Manager
IU Health Pediatrics
01.2018 - 08.2020
- Managed daily operations for a high-volume Pediatric office serving patients 7 days a week, year-round.
- Provided leadership and oversight for a team of 9 Pediatricians and 5 Nurse Practitioners.
- Launched a safety compliance training program.
- Led initiatives to improve workflow efficiencies, resulting in reduced operational bottlenecks.
- Analyzed office procedures to identify areas for improvement, driving process optimization efforts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed and implemented the best go-live for a new EMR (CERNER) system in 2018 across the entire State of Indiana.
- Managed and supervised an annual Pediatric Conference put on by the Pediatricians and selected guest speakers with increased participation each year.
Education
Master of Science - Management and Leadership
Western Governors University
Indianapolis, IN07.2022
CBIA Project Certification - undefined
Western Governors University
Indianapolis, IN06.2020
Bachelor Of Science - Business Management
Western Governors University
Indianapolis, IN10.2017
Skills
- Healthcare operations oversight
- Optimizing patient care experience
- Healthcare provider relations
- Workflow efficiency improvement
- Safety compliance expertise
- Execution of strategic initiatives
- Team development
- Proficient in managing organizational change
- Interdepartmental teamwork
- Stakeholder communication
- Skill development facilitator
- Performance coaching
Affiliations
- DE&I Council
- SIP Employee Recognition Council
- Gender Health Collaboration Committee
- Surgical Division Medical Director Committee
- IU Athletics work group
- SIP Leakage Task Force Team
- Joint Replacement Task Force Team
- Emergency Preparedness Committee
Certification
- BLS Certified
- NASM- Certified Personal Trainer
Timeline
Practice Manager
IU Health Joint Replacement, Sports Medicine, and Plastic Surgery
11.2024 - Current
Practice Operations Manager
IU Health Surgical Division
08.2021 - 11.2024
Office Manager
IU Health Orthopedics and Sports Medicine
01.2020 - 08.2021
Office Manager
IU Health Pediatrics
01.2018 - 08.2020
CBIA Project Certification - undefined
Western Governors University
Bachelor Of Science - Business Management
Western Governors University
Master of Science - Management and Leadership
Western Governors University