DARREN JAY
Higher Standard/Bloom
Butte,MT
7
years of professional experience
Tire Technician handling 41–80 tires per week through tire mounting, puncture repair, rotation, and balancing for cars, trucks, vans, and SUVs. Works with hydraulic jacks, lug wrenches, axle stands, and shop machinery to restore safe driving performance and follow manufacturer specifications. Keeps the shop floor organized and equipment ready so service stays efficient and customer needs stay on track.
Work History
TIRE TECHNICIAN
4 Months- Mounted tires onto vehicles by raising vehicles with hydraulic jacks, locating punctures in tires, and reassembling tires onto wheels.
- Tested tires to locate leaks and repaired problems or mounted new tires to restore driving performance.
- Used lug wrenches and axel stands to rotate tires to different positions on vehicles.
- Used shop machinery to test and balance tires for cars, trucks, vans, and SUV’s.
- Read, understood, and followed manufacturer specifications for vehicles maintenance and repair work.
- Operated power tools and used manual methods to complete maintenance such as greasing and reassembling parts.
- Cleaned and tidied the shop, putting up new supplies and organizing tools to keep everyone focused on the customer’s needs.
T-SHIRT PRINTER
6 Months- Handled customer orders end-to-end, including processing payments and coordinating deliveries.
- Applied knowledge in simulated-color process printing and graphic design to create fresh looks.
- Worked with minimal supervision to consistently meet high quality and production standards.
- Cleaned and maintained tools and equipment using solvents, brushes, and rags.
- Inspected completed work to locate and correct problems.
CUSTOMER SERVICE ASSOCIATE
3 Months- Answered incoming telephone calls and provided information regarding store hours, location, and policies.
- Processed refunds and exchanges in alignment with store policies.
- Addressed customer concerns and provided timely resolutions to mitigate complaints.
- Greeted guests entering or exiting the store and upon approach to sales registers, answering questions and directing to product locations or store departments.
- Monitored promotions and sales to provide updated information and pricing.
- Trained new associates on store programs and policies.
- Counted and reconciled cash-drawer discrepancies prior to or following each shift.
Budtender
2 Years 7 Months- Educated customers on product features, benefits, and usage to enhance their experience.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking.
- Operated point-of-sale systems efficiently, processing transactions with precision and speed.
- Collaborated with team members to maintain a clean and organized sales environment.
- Guided customers through the purchasing process, tailoring recommendations to individual needs.
- Implemented product displays that increased visibility and encouraged customer engagement.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Monitored compliance with state regulations, contributing to a safe retail environment for all patrons.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
Education
DIPLOMA - General Studies
Skills
Product merchandising
Cash handling
Retail operations
Drawer balancing
Inventory control
Upselling
Telephone management
Customer service resolution
Sales floor supervision
Timeline
Budtender
Higher Standard/Bloom
01.2024 - CurrentRead More
TIRE TECHNICIAN
LES SCHWAB
05.2021 - 09.2021Read More
T-SHIRT PRINTER
COPPER TEE
09.2019 - 03.2020Read More
CUSTOMER SERVICE ASSOCIATE
GNC
06.2019 - 09.2019Read More
BUTTE HIGH SCHOOL
DIPLOMA from General Studies
Read More