Jennica Wardlow
Cornelius,NC
Summary
Dynamic and results-oriented professional with extensive experience at Firebirds Wood Fired Grill, where I excelled in guest engagement and hospitality service expertise. Mentored new hires, enhancing team efficiency, and consistently delivered exceptional customer service, boosting satisfaction and repeat business. Skilled in customer interaction and maintaining high cleanliness standards, I thrive in fast-paced environments, driving sales and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Trainer
Firebirds Wood Fired Grill
02.2024 - 03.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Office Assistant
Anytime Fitness
07.2022 - 03.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
Server
Bob Evans Restaurant
06.2021 - 10.2021
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
William Amos Hough High School
Cornelius, NC06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Sales expertise
- Food safety practices
- Relationship Management
Timeline
Server Trainer
Firebirds Wood Fired Grill
02.2024 - 03.2024
Office Assistant
Anytime Fitness
07.2022 - 03.2023
Server
Firebirds Wood Fired Grill
11.2021 - Current
Server
Bob Evans Restaurant
06.2021 - 10.2021
High School Diploma -
William Amos Hough High School