Jennice Heys
Monticello,NY
Summary
Driven professional with a proven track record at Walmart, excelling in customer service and POS system knowledge. Demonstrated ability to enhance customer satisfaction and streamline checkout processes, showcasing exceptional problem-solving and teamwork skills. Knowledgeable about unloading, moving and shelving merchandise on tight schedule. Eager to help customers and keep operations moving smoothly. Committed to continuous improvement, achieving significant enhancements in store efficiency and client relations.
Overview
6
6
years of professional experience
Work History
Cashier
Walmart
09.2024 - 02.2025
- Maintained accurate cash drawer, ensuring proper handling of currency and receipts.
- Processed customer transactions efficiently using point-of-sale systems.
- Monitored checkout area for cleanliness and safety compliance throughout shifts.
- Assisted customers with inquiries, providing prompt and courteous service.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Caretaker
In Home Supportive Services
05.2023 - 10.2023
- Assisted clients with daily living activities to enhance independence and quality of life.
- Monitored client health and safety, promptly reporting concerns to healthcare professionals.
- Developed personalized care plans in collaboration with clients and family members.
- Provided companionship and emotional support to promote mental well-being.
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Implemented safety protocols to ensure a secure environment for clients.
Overnight Stocker
Walmart
10.2021 - 10.2023
- Stocked shelves efficiently to maintain organized product displays.
- Assisted in inventory management by scanning and logging incoming stock.
- Collaborated with team members to optimize stocking processes and reduce downtime.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
Self Checkout Host
Walmart
09.2018 - 08.2020
- Managed customer interactions to ensure efficient self-checkout experiences.
- Trained new hosts on equipment operation and customer service protocols.
- Resolved technical issues with self-checkout machines, improving operational flow.
- Assisted customers with transactions, enhancing satisfaction and loyalty.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Contributed to store cleanliness by routinely organizing merchandise around the self-checkout area and removing discarded items promptly.
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
Education
No Degree - Early Childhood Care And Education
Riverside City College
Riverside, CAHigh School Diploma -
Norte Vista High School
Riverside, CA06-2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
- Product restocking
- Stock rotation
Timeline
Cashier
Walmart
09.2024 - 02.2025
Caretaker
In Home Supportive Services
05.2023 - 10.2023
Overnight Stocker
Walmart
10.2021 - 10.2023
Self Checkout Host
Walmart
09.2018 - 08.2020
No Degree - Early Childhood Care And Education
Riverside City College
High School Diploma -
Norte Vista High School
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