Jennie Farrell
Woodbridge,NJ
Summary
Detail-oriented Customer Service and Operations Professional with over 20 years of experience delivering outstanding service and resolving complex issues in high-pressure environments. Skilled in communication and problem-solving, effectively prioritizing tasks and collaborating within teams to enhance customer satisfaction. Committed to safety and professionalism, fostering positive experiences and operational efficiency.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Licensed Realtor
Coldwell Banker
Hillsborough, New Jersey
01.2025 - Current
- Guided clients through home leasing and purchasing processes, ensuring a smooth and supportive experience.
- Handled multiple clients and time-sensitive transactions, providing tailored service to meet individual client needs.
- Coordinated property tours and appointments while facilitating clear communication among clients, landlords, attorneys, and other professionals.
- Maintained detailed schedules, consistent follow-up, and responsive communication.
Back Room Coordinator & Sales Associate
TJ Maxx
Woodbridge, NJ
04.2024 - Current
- Assist customers in a busy, high-volume retail environment while providing friendly and professional service
- Collaborated with store management and team members to enhance daily operational efficiency
- Supported daily operations by coordinating merchandise flow, controlling inventory, and organizing stock
- Prioritize multiple tasks while maintaining accuracy and attention to detail
Retail Merchandiser
Crossmark and Premium Retail Services
01.2016 - 01.2023
- Reset displays and merchandise according to specific layouts and company standards
- Maintained strong attention to detail, organization, and logistical coordination
- Managed schedules and completed time-sensitive assignments across multiple store locations independently.
- Built positive relationships with store staff and management to improve collaboration. with store staff and management
Store Manager / Assistant Manager
CVS Health, Dollar Tree, Duane Reade
01.2004 - 01.2019
- Promoted from Assistant Manager to Store Manager at Duane Reade and CVS Health for strong leadership and performance
- Led daily store operations, including team supervision, scheduling, customer service, and cash handling
- Managed multiple priorities in fast-paced, customer-focused environments, ensuring smooth operations
- Recruited, trained, and mentored employees, fostering a collaborative team culture
- Resolved customer and staff concerns, enhancing satisfaction and retention
- Awarded Most Improved Customer Service at CVS in 2014
Education
Some College (No Degree) - Medical Billing & Coding
Purdue Global University
Remote05-2021
Skills
Customer service and support
Effective communication
Problem solving
Multitasking
Time management
Team collaboration
De-escalation techniques
Operations support
Cash handling
Scheduling and planning
Attention to detail
Safety awareness
Adaptability and flexibility
Leadership skills
Languages
Swedish
Native/ Bilingual
Certification
- Real Estate License
Work Preference
Location Preference
HybridLocation: Woodbridge, NJ
Open to relocation: No
Timeline
Licensed Realtor
Coldwell Banker
01.2025 - Current
Back Room Coordinator & Sales Associate
TJ Maxx
04.2024 - Current
Retail Merchandiser
Crossmark and Premium Retail Services
01.2016 - 01.2023
Store Manager / Assistant Manager
CVS Health, Dollar Tree, Duane Reade
01.2004 - 01.2019
Some College (No Degree) - Medical Billing & Coding
Purdue Global University