Robert J. Lassman
Franklin,MA
Summary
Encouraging Customer Service Representative and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee and customer engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Licensed Realtor
Keller Williams Elite
Plainville, MA
04.2023 - Current
- Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
- Streamlined the home buying process for clients, resulting in quicker closings and satisfied customers.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
- Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
Customer Service Representative
Michelle’s Corner Store
Norton, MA
02.2016 - Current
- Hired as a customer service representative for a busy neighborhood market/liquor store.
- Learned additional accounting, administrative and ordering skills to provide assistance at key times.
- Set up new sales displays each week with fresh merchandise.
- Addressed customer needs and made product recommendations to increase sales.
- Established rapport with the local customer base and vendors by providing excellent service and communication.
Driving Partner
Uber
Boston, MA
01.2015 - Current
- Proficient in the logistics and movement of people and goods throughout urban, suburban and rural New England.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Kept detailed mileage and fuel reports to track expenses and maximize efficiency.
Customer Service Coordinator
CGU
Norton, MA
03.2014 - 07.2021
- Instrumental in starting company and procuring clients in a budding industry.
- Supported and trained medical cannabis patients in home-based cultivation.
- Made recommendations to increase clients' quality of life.
- Organized e-mail marketing campaigns to build sales and increase referrals.
- Managed and scheduled deliveries and installations, ensuring efficient logistics in a dense metro area.
Licensed Financial Services Representative
TD Bank
Needham Heights, MA
09.2014 - 03.2015
- To open and service new accounts, provide customer assistance, service and close loans and perform general branch duties.
- Licensed and trained in selling/maintenance of health insurance, life insurance, and small-scale investment accounts.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Held supervisor authority and promoted a strong team atmosphere.
Senior Personal Banker
Citizens Bank
Norwood, MA
09.2012 - 09.2014
- Hired as Personal Banker to open and service new accounts, provide customer assistance, originate and service loans and perform general branch duties.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Monitored current economic trends and adjusted financial strategies accordingly.
- Held supervisor authority and promoted a strong team atmosphere.
Manager, Server and Bartender
Outback Steakhouse
Norwood, MA
03.2008 - 06.2012
- Promoted to Front of House Key manager position to train and supervise 30+ servers, bartenders, hosts and bussers.
- Encouraged an environment in which guests enjoy high levels of hospitality and employees are motivated to deliver top performance.
- Awarded “Employee of the Month” numerous times while working in many different facets of the restaurant.
- Organized our store’s team for a regional employee spirit competition, and was awarded first place.
- Served on special events team that reached out to schools and charities in the community.
Customer Service Representative
Papa Gino’s
09.2005 - 06.2009
- Advanced to increasingly responsible positions, including pizza maker, grill cook and culminating in a Shift Leader position.
- Maintained high standards in quality, efficiency and guest satisfaction.
- Facilitated training programs that enhanced employee performance and helped build a motivated team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Business Management
University of New England
Biddeford, MEBusiness Management
Bridgewater State College
Bridgewater, MAHigh School Diploma -
Franklin High School
Franklin, MASkills
- Customer Service Leader
- Small Business Growth
- Transportation & Delivery Coordination
- Sales & Margin Improvement
- Supervisory Support
- Documentation
- Order Fulfillment
- Office Equipment Proficiency
- Clerical Support
- Calendaring
- Team Development
- Money Handling Abilities
Timeline
Licensed Realtor
Keller Williams Elite
04.2023 - Current
Customer Service Representative
Michelle’s Corner Store
02.2016 - Current
Driving Partner
Uber
01.2015 - Current
Licensed Financial Services Representative
TD Bank
09.2014 - 03.2015
Customer Service Coordinator
CGU
03.2014 - 07.2021
Senior Personal Banker
Citizens Bank
09.2012 - 09.2014
Manager, Server and Bartender
Outback Steakhouse
03.2008 - 06.2012
Customer Service Representative
Papa Gino’s
09.2005 - 06.2009
Business Management
University of New England
Business Management
Bridgewater State College
High School Diploma -
Franklin High School