Jennie Hendrickson
San Bernardino,CA
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
29
29
years of professional experience
Work History
Customer Service Sales Representative
Self-employeed
06.2000 - 12.2023
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Children's Ministry Volunteer
Northpoint Christian Fellowship
08.1994 - 06.2013
- Supported fun, interactive environment for learning and ministry.
- Served as great role model for children by teaching how to learn, grow and serve as part of church.
- Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling.
- Prepared faith lesson plans and prepared materials for classroom activities.
Medical Claims Processor
ASAP Medical Claims And Billing
11.1997 - 06.2000
- Increased claim processing efficiency by implementing new software and streamlining workflows.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims.
Education
No Degree - Child Development
Barstow Community College
Barstow, CAHigh School Diploma -
San Gorgonio High School
San Bernardino, CA06.1994
Skills
- Customer Complaint Resolution
- Incoming Call Management
- Appointment Scheduling
- Customer Needs Assessment
- Telephone Etiquette
- Customer Service
- Insurance Claims
- Effective Communication
- Data Entry Accuracy
- Relationship Building
- Team Collaboration
Timeline
Customer Service Sales Representative
Self-employeed
06.2000 - 12.2023
Medical Claims Processor
ASAP Medical Claims And Billing
11.1997 - 06.2000
Children's Ministry Volunteer
Northpoint Christian Fellowship
08.1994 - 06.2013
No Degree - Child Development
Barstow Community College
High School Diploma -
San Gorgonio High School