Multi Store Manager
Fred Loya Insurance
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements.
- Ensured compliance with labor laws, health regulations, safety guidelines within each location.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
