Jennifer Acevedo
Oklahoma City,OK
Summary
Accomplished Server Trainer with a proven track record at Bennigans, where I elevated guest experiences through exceptional service and upselling strategies. Expert in POS system proficiency and mentoring new staff, I significantly enhanced team efficiency and customer satisfaction. My strong work ethic and effective time management skills set me apart in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Server
Gators Dockside
02.2021 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Marchello's
02.2007 - 08.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Server Trainer
Bennigans
10.2003 - 03.2007
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
Education
High School Diploma -
Princess Anne High
Virginia Beach, VA06-2000
Skills
- Strong work ethic
- Effective time management
- Exceptional customer service
- Upselling strategies
Timeline
Server
Gators Dockside
02.2021 - 10.2024
Server
Marchello's
02.2007 - 08.2020
Server Trainer
Bennigans
10.2003 - 03.2007
High School Diploma -
Princess Anne High