Jennifer Adams
Waverly,OH
Summary
Proficient Postmaster with a strong focus on safety procedures and postal regulations. Expertise in employee training and customer service enhancement, ensuring efficient operations and compliance with federal guidelines.
Overview
37
37
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
Minford, OH
03.1989 - Current
- Oversaw daily operations of postal services, ensuring efficient mail processing and delivery.
- Managed staff scheduling and workload distribution to optimize team performance.
- Implemented training programs for new employees, enhancing service quality and operational efficiency.
- Developed strategies to improve customer satisfaction through effective communication and problem resolution.
- Monitored financial performance, identifying cost-saving opportunities within operational budgets.
- Ensured compliance with federal regulations and USPS policies for safe mail handling practices.
- Analyzed workflow processes, recommending improvements to increase productivity and reduce delays.
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Hired, trained, and evaluated performance of 12 employees.
- Managed flow, operations and management services for over 3224 daily post office deliveries.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
Detailed and Additional Assignments
United States Postal Servie
Ohio 2 District
01.2000 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Processed invoices and managed accounts payable to ensure timely payments.
- Conducted reconciliations of financial statements for accuracy and compliance.
- Managed office inventory and ordered new supplies when items were running low.
- Verified personal references of new employees.
- Maintained a high level of compliance with applicable regulations through regular policy reviews and employee training sessions.
- Implemented policies for SOX compliance and GAAP requirements when compiling financial statements and disclosures.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Pitched in to assist with special projects and additional tasks.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to enhance operational efficiency and accuracy.
- Oversaw quality control of mail processing and sorting operations.
Education
No Degree - Elementary Education
Shawnee State University
Portsmouth, Ohio, OHHigh School Diploma -
South Webster High School
South Webster, OH05-1982
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Employee training
- Customer-oriented
- Workload management
- Environmental awareness
- Security protocols
- Vehicle maintenance
Timeline
Detailed and Additional Assignments
United States Postal Servie
01.2000 - Current
Postmaster
United States Postal Service, USPS
03.1989 - Current
No Degree - Elementary Education
Shawnee State University
High School Diploma -
South Webster High School