Jennifer Akpanoko
Roosevelt,NY
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Black Pearl BubbleTea
Bay Shore, NY
02.2024 - 04.2025
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Assistant General Manager (AGM)
Bango Bowls
Bay Shore, US
10.2021 - 01.2024
- Meeting cost of goods and labor percentage
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Collaborated with the marketing team to plan and execute promotional events.
- Hiring and training new employees
- Supervise a staff of 15 employees and manage the day to day operations
General Manager
Five Guys
Merrick, US
01.2014 - 08.2021
- Tracked sales performance
- Developed strong relations with customers and vendors on behalf of the organization
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote best practices for the business.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Managed and supervised a staff of 25 employee.
Education
Associate's - International Studies & Diplomacy
Benson Idhosa University
Benin City12.2018
Diploma -
Roosevelt High School
Skills
- Training and development
- Leadership and team building
- Staff supervision
- P&L management
- Safety assurance
- Performance analysis
- Consistently meet goals
- Event management and promotion
Certification
- Culinary Arts, 01/01/13,
- ServSafe, 07/01/20,
- Food Handler, 07/01/16
- Texas Food Handler License
- TABC
- Texas Food Manager Certification and Training
Accomplishments
- Won Best Store 2 Years in row.
- Improved store review from 3.4 to a 4.5
- Improved Customer Engagement
References
References available upon request.
Timeline
General Manager
Black Pearl BubbleTea
02.2024 - 04.2025
Assistant General Manager (AGM)
Bango Bowls
10.2021 - 01.2024
General Manager
Five Guys
01.2014 - 08.2021
Associate's - International Studies & Diplomacy
Benson Idhosa University
Diploma -
Roosevelt High School
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