Jennifer Allen
Cincinnati,OH
Summary
Dynamic professional with a proven track record in customer service and team leadership at Nordstrom. Skilled in effective communication and employee coaching, I excel in enhancing team productivity and resolving customer issues. My experience as a Patient Escort at Cincinnati Children's Hospital showcases my commitment to patient care and safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Escort
Cincinnati Children's Hospital Burnet Campus
Cincinnati, OH
10.2022 - Current
- Monitored patient condition during transit and alerted appropriate personnel if there were changes in status or health concerns.
- Participated in safety drills related to emergency evacuation procedures.
- Assisted patients to their destinations, such as waiting rooms or medical examination rooms.
- Provided emotional support to anxious patients prior to examinations or treatments.
Sergeant- Water Treatment Specialist
Kentucky Army National Guard
Owensboro, KY
05.2020 - Current
- Investigated customer complaints pertaining to taste, odor, color or turbidity levels in drinking water supplies.
- Adhered strictly to applicable regulations governing wastewater discharge levels.
- Managed inventory of chemicals used in the water treatment process.
Customer Service Representative
Nordstrom
Cincinnati, OH
06.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
Shift Manager
Penn Station
Elizabethtown, KY
09.2018 - 05.2020
- Increased overall team efficiency and productivity.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Ran daily reports to assess performance and make proactive adjustments.
Education
Bachelor of Science - Radiation Therapy
Northern Kentucky University
Newport, KY05-2026
John Hardin High School
Elizabethtown, KYSkills
- Customer service
- Team leadership
- Employee coaching
- Effective communication
Certification
- Certified Phlebotomy Tech
Affiliations
- Student leader member for American Society of Radiologic Technologists
Timeline
Patient Escort
Cincinnati Children's Hospital Burnet Campus
10.2022 - Current
Customer Service Representative
Nordstrom
06.2021 - 01.2022
Sergeant- Water Treatment Specialist
Kentucky Army National Guard
05.2020 - Current
Shift Manager
Penn Station
09.2018 - 05.2020
John Hardin High School
Bachelor of Science - Radiation Therapy
Northern Kentucky University