Jennifer Alonso
Antioch,California
Summary
Proven MRI Technologist Intern at Valley MRI & Radiology, adept in patient positioning and ensuring HIPAA compliance. Excelled in enhancing department efficiency and patient safety, alongside strong capabilities in effective communication and self-motivation. Demonstrated success in quality improvement initiatives, contributing significantly to team and patient satisfaction. Professional with experience in medical imaging support, prepared for this role. Adept in operating MRI equipment, ensuring patient comfort, and maintaining high standards of safety and accuracy. Strong collaborator, reliable, adaptable to changing needs. Skilled in patient communication, record management, and technical troubleshooting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MRI Technologist Intern
Valley MRI & Radiology
03.2024 - Current
- Safeguard sensitive patient information while maintaining compliance with HIPAA regulations concerning documentation storage and transmission of medical records.
- Increase department efficiency by maintaining a clean, organized work environment and assisting in equipment maintenance.
- Contributed to the development of best practices within the department by participating in regular quality improvement initiatives.
- Interact with patients to explain MRI scans and answer questions, providing reassurance and comfort throughout the process.
- Ensured patient safety by adhering to strict protocols for administering contrast agents and monitoring vital signs throughout the procedure.
- Proved successful working within tight deadlines and a fast-paced environment.
- Administered IV drugs to patients to create contrasts on scanned images.
- Improve image quality by maintaining proper positioning of patients during scans.
Kaiser Permanente
Teleservice Representative
01.2023 - 06.2024
- Handles continuous inbound telephone volume. Identifies the purpose of the members call and processes the call according to the appropriate script.
- Provides facility and provider information and some laboratory results, makes and cancels appointments, transfers members to Advice Nurses, intakes information from members, and composes messages for providers.
- Resolves problems with facility teleservice teams.
- Effectively processes calls in a systematic and organized manner following Call Center scripts, policies and procedures.
- Processes calls accordingly from hearing-impaired members.
- Receives and relays information regarding appointment cancellations.
- Records instructions from provider in PARRS.
Phone Banker and Coach
Wells Fargo & Company
08.2015 - 04.2019
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- resolving routine and some escalated problems; communicated information either orally or in writing to customers, other departments, and/or senior management; may suggest methods to improve customer satisfaction and work on special projects.
- Training all new hires with sales, navigating systems, adhering to security and verification of all customer accounts.
Education
Associate of Science - MRI Technology
Gurnick Academy of Medical Arts
San Mateo, CA03-2025
High School Diploma -
Olympic High School
Concord, CA06-2005
Skills
- Patient History Documentation
- Patient Positioning
- Quality Control Procedures
- Anatomy knowledge
- Contrast Agent Administration
- HIPAA Compliance
- Patient Safety
- Patient Education
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Venipuncture Technician – Califrnia
Timeline
MRI Technologist Intern
Valley MRI & Radiology
03.2024 - Current
Kaiser Permanente
Teleservice Representative
01.2023 - 06.2024
Phone Banker and Coach
Wells Fargo & Company
08.2015 - 04.2019
- Basic Life Support (BLS) - American Heart Association.
- Certified Venipuncture Technician – Califrnia
Associate of Science - MRI Technology
Gurnick Academy of Medical Arts
High School Diploma -
Olympic High School
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