Jennifer Anderson
Ocala,FL
Summary
Highly motivated multi-unit leader with a proven track record of accomplishment in driving revenue, GOP, EBITDA, and maximizing bottom line margins through rate strategies, performance, and cost control. Consistent YOY growth in revenue since taking role of Regional Operations Manager. Strong leadership skills with an emphasis on P&L, quality, training, problem solving, and cultivating relationships
Overview
10
10
years of professional experience
Work History
Regional Manager
Sandpiper Hospitality
02.2024 - Current
- Oversee the operations in a portfolio of 9 hotels
- Review and monitor financial performance through the analyzation of P&L statements, CPOR trends, and flow summaries
- Prepare and review budgets
- Enhanced team performance by providing regular coaching, training, and performance feedback to General Managers.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Regional Operations Manager
Intown Suites
07.2020 - 02.2024
- Managed and coordinated the daily operations of 11 hotels in 4 states, with approximately 15 direct reports and 65 indirect reports
- Developed and implemented policies and procedures to ensure efficient operations
- Collaborated with other departments and senior management to ensure smooth operations
- Established and monitored performance metrics to ensure standards were met
- Trained and mentored team members throughout the region, while providing guidance and feedback
- Analyzed data to identify trends and areas of improvement
- Developed and maintained relationships with vendors, clients, and executive corporate staff
- Negotiated contracts with vendors for services and supplies
- Created and managed budgets, ensuring expenses were within allocated limits
- Finished 2022 with 70% GOP Margin, exceeding budget by 13%, with 18% YOY growth.
General Manager
Intown Suites
08.2017 - 07.2020
- Managed day-to-day operations of extended stay hotel, including staff management, customer service, budgeting, and financial reporting
- Ensured hotel compliance with all relevant laws, regulations, and company policies
- Coordinated with hotel staff to ensure the highest quality of customer service and operations
- Monitored and evaluated financial performance of the hotel
- Analyzed guest feedback to develop strategies to improve customer satisfaction.
Receptionist
Norton Healthcare
10.2016 - 07.2017
- Skillfully managed front desk operations for busy medical office, including patient check-in and checkout, scheduling appointments, and providing reception services
- Answered and routed incoming calls, managed and updated patient records, and filed medical documents in an organized and timely manner
- Greeted and registered patients, verified insurance coverage, and collected copayments
- Demonstrated excellent communication skills and a customer service-oriented attitude when interacting with patients, visitors, and staff.
Dispatch Supervisor
City of Mitchell Police Department
07.2014 - 10.2016
- Supervised a team of 5 dispatchers within the police department
- Maintained records and documented incidents to ensure compliance with regulations
- Trained and evaluated new dispatchers.
Education
Fashion Merchandising
Johnson And Wales University
05.2027
Credits earned in Business Administration -
Ivy Tech Community College
08.2017
Credits earned in Communications -
Indiana State University
01.2013
Skills
- Results Driven
- Strategic Planning
- Staff Training and Development
- Excellent verbal and written communication skills
- Self starter who is adaptable and comfortable with ambiguity
- Proven leader with a passion for team and relationship building
- Strong understanding of budgets, P&L, and researching market trends and data
Personal Information
Title: Regional Operations Manager
Timeline
Regional Manager
Sandpiper Hospitality
02.2024 - Current
Regional Operations Manager
Intown Suites
07.2020 - 02.2024
General Manager
Intown Suites
08.2017 - 07.2020
Receptionist
Norton Healthcare
10.2016 - 07.2017
Dispatch Supervisor
City of Mitchell Police Department
07.2014 - 10.2016
Fashion Merchandising
Johnson And Wales University
Credits earned in Business Administration -
Ivy Tech Community College
Credits earned in Communications -
Indiana State University
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