Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jennifer Armour

Indianapolis,IN

Summary

Experienced professional banker with a strong background in financial services, relationship management, and customer satisfaction. Collaborative team player consistently achieving results and seamlessly adapting to changing needs. Skilled in conducting client consultations, processing transactions, and ensuring compliance with financial regulations. Known for reliability, a results-driven approach, and a solid foundation in banking operations and customer service.

Overview

18
18
years of professional experience

Work History

Associate Banker-ME

JPMorgan Chase Bank
01.2020 - Current
  • Daily responsibilities include assisting customers with their financial needs such as check cashing, check endorsement, phone assistance, drive-up, account research, wire transfers, card ordering/replacements, withdrawals, deposits, change orders, and general inquiries and research.
  • Am trained in account openings.
  • Also familiar with behind the scene branch operations including the audit process and can perform them with ease, as well as ordering supplies, cash shipments, maintaining cash balances (both in entities such as ATMs/vaults and personal cash box), and cash recycler maintenance.
  • Worked closely with the Branch Operations Lead throughout my career and am familiar in assisting other co-workers in cash balances and branch policies.
  • Am also familiar with directing lobby traffic to get the best customer service.
  • A typical shift involves long periods of standing with occasional moments of sitting, lifting 30+lbs in coin when necessary, servicing the ATMs, and opening/closing the branch.
  • Assisted customers with banking transactions to enhance service experience.
  • Improved customer satisfaction by addressing inquiries promptly.
  • Processed financial transactions accurately, ensuring compliance with banking regulations.
  • Provided support for account management to streamline customer operations.
  • Enhanced client relationships by delivering high-quality service.
  • Conducted banking operations efficiently, contributing to team goals.

Painter and Portrait Artist

Freelance Artist
06.2010 - Current
  • Using skills learned while studying for a Fine Arts degree, became a freelance artist in the summer of 2010.
  • Has been commissioned for numerous styles of art, all completed to the satisfaction of the client.

Customer Care Advisor

Sallie Mae
07.2019 - 10.2019
  • Employed as a Customer Care Advisor.
  • Daily responsibilities involved assisting customers via phone using Ulysses Call Strategy.
  • Examples of assisting customers' needs include taking payments, resetting passwords, researching accounts in order to answer specific questions, helping customers understand the loan process, and transferring to another department when deemed best to assist a customer.
  • Left due to complications with schedule involving a suddenly sick family member who has since passed.
  • Developed strong rapport with customers, fostering loyalty and repeat business.
  • Adapted communication style according to diverse clientele, providing personalized assistance that met individual preferences.

Pharmacy Technician

Kroger
04.2018 - 07.2019
  • Worked as a pharmacy technician.
  • Attention to detail and good listening skills were key in helping maintaining excellent customer satisfaction.
  • Job responsibilities included: Making the patient as calm and happy as possible and feel well-cared for, answering phone calls regularly to assist in patient's needs, help assist patients with concerns over insurance, data entry, filling prescriptions, checking patients out, handling incoming stock, and maintaining a clean work environment.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Deli Clerk and Front End Cashier

Kroger
09.2017 - 04.2018
  • Worked in customer service as both a deli clerk and front end cashier.
  • Customer service and satisfaction is of the utmost importance.
  • Other responsibilities include heavy lifting and standing for long periods of time, preparing food, maintaining a clean environment, lettering cakes, and swiftly seeing to customer needs.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.

Summer Reading Program Manager

Indianapolis Library Service Center
06.2007 - 08.2007
  • Held a full-time job at the Indianapolis Library Service Center for the summer of 2007, managing the Summer Reading Program.
  • Left the Indianapolis Library Service Center to continue studies in Fine Arts, English and Art History at IUPUI and Herron School of Art and Design.
  • Coordinated complex program timelines to ensure seamless delivery of project milestones.
  • Enhanced team collaboration through implementation of effective communication strategies.
  • Managed cross-functional teams to deliver high-quality program outcomes.

Education

Liberal Arts - Japanese language, English

Indiana University Purdue University-Indianapolis
Indianapolis, IN
01.2019

Bachelor of Fine Arts - traditional art, art history

Herron School of Art And Design
Indianapolis, IN
05.2010

Liberal Arts - English, French, History, Science

Indiana University Purdue University-Indianapolis
Indianapolis, IN
12.2006

High School Diploma - stained glass, ceramic design, jewelry

Beech Grove High School
Beech Grove, IN
05.2004

Skills

  • Customer Service
  • Effective Organization
  • Skilled in Microsoft Office Applications
  • Fraud Identification Techniques
  • Collaborative Teamwork
  • Effective Communication
  • Critical Thinking for Problem Solving
  • Client Relationship Management
  • Effective Conflict Management
  • Quick Learning Ability
  • Effective Cash Management
  • Supportive Interpersonal Skills

Awards

  • 2003, Quill and Scroll Society
  • 2004, Quill and Scroll Society
  • 2004, Service Character Award
  • 2004, 1st place in Ceramic, Beech Grove High School Art Show
  • 2019, IUPUI Dean's List for Academic Achievement

Timeline

Associate Banker-ME

JPMorgan Chase Bank
01.2020 - Current

Customer Care Advisor

Sallie Mae
07.2019 - 10.2019

Pharmacy Technician

Kroger
04.2018 - 07.2019

Deli Clerk and Front End Cashier

Kroger
09.2017 - 04.2018

Painter and Portrait Artist

Freelance Artist
06.2010 - Current

Summer Reading Program Manager

Indianapolis Library Service Center
06.2007 - 08.2007

Liberal Arts - English, French, History, Science

Indiana University Purdue University-Indianapolis

Liberal Arts - Japanese language, English

Indiana University Purdue University-Indianapolis

Bachelor of Fine Arts - traditional art, art history

Herron School of Art And Design

High School Diploma - stained glass, ceramic design, jewelry

Beech Grove High School

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